Zowar International Hotel

Nothing is good about this hotel except the location, room was not clean , asked for empty cup to drink in it in my room they said they don't have , waited 1 hour to check in because the system was down

AVOID THIS HOTEL AS MUCH AS YOU CAN. Do not ruin your experience in Madinah by booking yourself in here. If any travel agent mentions the name of this hotel tell them to change the hotel there are hundreds in this area! Firstly the damp smell is horrendous. The bathroom is covered in mould I had to hold it in till late evening when I couldn’t hold it in anymore. The sink, floor, tub is covered in mould, the wooden door is so damp it smells rotten. The bed had a stain on which was horrific. The windows let cold air through which I feel like it played a part in my husband falling ill even more. We had to shove the gap with duvets and cloth to stop the cold air coming through (as the time we were in Madinah it was freezing/raining/thundering). My parents room had a leak and instead of shifting them to another room firstly they said ‘these things happen’ and when my mum put her foot down they eventually got someone to have a look at it. Turns out the room needed a new boiler which they spent a few hours fixing while my mum sat in the corner of the room. Breakfast is mediocre however for some odd reason they won’t let us have breakfast here now and are asking us to go to the next door hotel to have our breakfast. The next door hotel only serve cold meat, bread tea hardly anything else that’s actually edible. Luckily McDonald’s is behind the hotel so we had them to rely on. We were finally shifted to another room which was slightly better however the cold atmosphere around the staff is making us feel very uncomfortable. Other then some of the Bengali staff who are friendly and greet you when they see you, the reception staff are shockingly rude. You would think they’ve given us free shelter in their hotel when infact we paid ALOT of money for such a rubbish hotel. Good luck if there’s a group of you because they only give you one key to share between you all. Do not fall for the pictures on google, I wish I had took pictures but I haven’t. Avoid avoid avoid.

Messaged Zowar International hotel in Madinah days earlier informing them of my arrival at around noon on 01Jan22, with no rejections on that front. When I arrived I was told to come back at 4pm check in time. When I arrived the whole reception was chaotic with no rooms available, and no information about when those rooms would be (and even if) available. Reception staff told us we could cancel or keep waiting. Where some had waited since 9oclock in the morning. I had to wait 6 hours till I was able to get my room. I missed my maghrip prayer, and was there in time for isha adhan but couldnt get into the masjid as too full. And the icing on the cake was the hotel room was disgustingly dirty. Hair everywhere, dust you could see by the naked eye. The bathroom sink was blocked. The bedroom pillows smelled really bed and had signed someone was lying on it. The lift were always full. I remained polite and wasnt shouting unlike some of the other guests, but felt ignored. To be honest, it was the worst hotel I have ever been to, even worse than the cheaper hotels Ive been to.

Hygiene is bad, the food was segregate by nationality and the food quality is inedible sometimes. Room conditions is bad that u need to tidy up yourself.

Worst hotel, full of dirt and dust, you will definitely sick after staying here, i stayed with family and everyone sicked after spending first night