Grand East Hotel

Meh, they need a deep cleaning. The beds seemed clean, but around the edges of the room and curtains were filthy. The place has 4/5 star bones, but 2/3 star details. We didn't eat dinner because we had a 3 am wake up and heard the food was awful from other reviews. They gave us breakfast boxes and thankfully there was fruit because the sandwiches looked sad and the pastries were super bland. The pool was nice (though the water was too warm) and our son loved the water slides (though could have used a bottled water station or something to deal with temps that felt like 130 F/50 C). They need towel stands at each pool though. Also the beach was nice (though the water in the sea isn't turquoise). That said the pads on the lounge chairs were gross looking. Overall, it did the job which was it gave us a place to rest for 12 hours and we were able to float for a couple minutes in the sea, lather in mud and wash off. I'm sure there have to be nice spot, but hard to know really.

I have never went to a hotel and was treated this horribly. My friend and I came to Grand East Dead Sea for getaway calm stay. Our bad experience began when we arrived at the reception to receive the rooms, to be surprised by the employee asking for an additional amount that was not included in the account, "noting that our reservation was online - via Agoda -" and when asked about that, he said that it is refundable deposits after 14 days, although we were not asked upon booking to pay any additional amounts As insurance! We refused to pay the refunded deposit because we do not have cash, but the employee delayed us on the pretext that we could only pay the amount in cash. After long time they handed us the room, and it was never cleaned, and the pictures below show that. This is a room that is not and will not be appropriate to book inside a 5-star resort. There is no ashtray, although this was confirmed by reservation. There is no cup for use. The bathrooms are not clean and the sewage system does not absorb water, which made the bathroom floor full of water. The phones in the room do not work, and you can only reach customer service by going down to them and asking for them to be fixed since we arrived and the reservation ended and they did not Someone come to help! The final finishing of the room is completely inappropriate, from electric sockets and switches to lighting sockets to room facilities. Here’s the thing no empolyee has the right to tell a customer that they should have thought of what they ordered prior to ordering it and on top of it say it be super rude about it and completely ruin their stay.. and when we asked her the manager, she told us he was standing right next to her! Which looked like another receptionist !! (Literally he was dressed in receptionist clothes) When a client of a respectful 5 star hotel asks for a manger the manager should come and have rather than having a colleague play pretend. The worst experience and the worst stay I had ever went through. Hats off to you Grand East you ruined my stay!

While I appreciated the convenient location and the overall service provided by your staff, I must express my disappointment regarding the cleanliness and hygiene conditions during my stay. Unfortunately, I noticed several areas that were lacking proper maintenance and attention to cleanliness. Specifically, the bathrooms, bedding, and the dinning area. These issues significantly impacted my comfort and overall experience during my stay. I hope that you take this feedback seriously and use it as an opportunity to improve the cleanliness and hygiene practices at your establishment. Paying attention to these aspects will undoubtedly enhance the guest experience and contribute to the reputation of your hotel.

We enjoyed our time here ,, looks like this hotel was fabulous in a time nd suddenly became outdated with a lot of facilities inside the premises needs maintenance including the beach .. but overall the staff were super nice as well as I would think the hotel manager was walking around always making sure guests are satisfied.. two points to mention also is the slides were out during our stay , my kids didn’t enjoy it , and would recommend putting some water and splash games for the kids inside the big pool they have .. like the one in Dead Sea spa hotel .. overall we are satisfied and definitely will come back again

We enjoyed our time here ,, looks like this hotel was fabulous in a time nd suddenly became outdated with a lot of facilities inside the premises needs maintenance including the beach .. but overall the staff were super nice as well as I would think the hotel manager was walking around always making sure guests are satisfied.. two points to mention also is the slides were out during our stay , my kids didn’t enjoy it , and would recommend putting some water and splash games for the kids inside the big pool they have .. like the one in Dead Sea spa hotel .. overall we are satisfied and definitely will come back again