谷歌评论
I have never went to a hotel and was treated this horribly. My friend and I came to Grand East Dead Sea for getaway calm stay. Our bad experience began when we arrived at the reception to receive the rooms, to be surprised by the employee asking for an additional amount that was not included in the account, "noting that our reservation was online - via Agoda -" and when asked about that, he said that it is refundable deposits after 14 days, although we were not asked upon booking to pay any additional amounts As insurance! We refused to pay the refunded deposit because we do not have cash, but the employee delayed us on the pretext that we could only pay the amount in cash.
After long time they handed us the room, and it was never cleaned, and the pictures below show that. This is a room that is not and will not be appropriate to book inside a 5-star resort. There is no ashtray, although this was confirmed by reservation. There is no cup for use. The bathrooms are not clean and the sewage system does not absorb water, which made the bathroom floor full of water. The phones in the room do not work, and you can only reach customer service by going down to them and asking for them to be fixed since we arrived and the reservation ended and they did not Someone come to help! The final finishing of the room is completely inappropriate, from electric sockets and switches to lighting sockets to room facilities.
Here’s the thing no empolyee has the right to tell a customer that they should have thought of what they ordered prior to ordering it and on top of it say it be super rude about it and completely ruin their stay.. and when we asked her the manager, she told us he was standing right next to her! Which looked like another receptionist !! (Literally he was dressed in receptionist clothes) When a client of a respectful 5 star hotel asks for a manger the manager should come and have rather than having a colleague play pretend.
The worst experience and the worst stay I had ever went through. Hats off to you Grand East you ruined my stay!