Name: Novotel Makkah Thaker City
Address: Novotel Thakher Makkah Hotel, Dist، Mecca Saudi Arabia
Rating: 4.1

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4.1

Muy bien

de 61 reseñas

Excelente		33
Muy bien		11
Bueno		6
Promedio		3
Pobre		8

Service		0.0
Organization		0.0
Friendliness		0.0
Area Expert		0.0
Safety		0.0

Reseñas

Hashir Ahmed

01/25/2024 20:02

Revisión de Google

This is my 3rd time in 4 months that I've stayed in Novotel Thakher and unfortunately the service is becoming worse rather than any better. 1. No housekeeping will be done unless asked and if you ask later during the day, too bad they won't do. 2. Washrooms are stinking. 3. No toiletries, hair dryer 4. Welcome Drink (given to silver and Gold club members) has been downgraded to just water, red tea and black coffee. When asked, The guy at the Cafe said "New Year, New Rules". 5. No one responded when called at the reception, you'll have to visit the reception to ask whatever you need. Being an Accor Hotel, I'd expect this hotel to improve and not compromise on the values and the service they offered. It's becoming just an ordinary 3 star accommodation and not the Standard Novotel Hotel. Very Disappointed! Thanks

Naureen Raza

01/19/2024 09:43

Revisión de Google

I first visited this hotel in 2022 and the rooms & service was excellent, however, it was just opposite this time. Writing this from the room itself, I travelled all the way from Qatar and had to wait 1 hour, just to check in and get my room. The middle aged lady was busy chitchatting and took 30-35 minutes for each check in. No welcome drinks were served, they are short of staff and the entire lobby had luggage lying here and there. They don’t take calls to laundry, housekeeping and even reception. I had to call emergency number and the staff who took the call wasn’t very polite. They have three towers, all full but only one tower’s lobby is functional with just 2 staff. The young girls are nice though.

Ali Q Al-Mandhari

01/04/2024 07:15

Revisión de Google

Novotel Thakher Makkah Hotel delivered an exceptional experience that truly exceeded expectations. From the moment I arrived, their service was impeccable, showcasing genuine warmth and efficiency. The hotel's facilities were top-notch, offering comfort and convenience at every turn. What stood out was their commitment to value for money—delivering a premium experience. Every aspect, from the amenities to the staff attentiveness, made this stay unforgettable. I highly recommend Novotel Thakher Makkah Hotel for a fulfilling and budget-friendly stay in Makkah.

Mohamed Khalifa

12/27/2023 01:32

Revisión de Google

The rooms were great, and the service was excellent. It's a little far from Haram, but the hotel offers a bus service every 15 minutes. We tried their breakfast buffet, and it was very good. I recommend this place for a stay when visiting Mecca.

Abideen Sulaiman

12/26/2023 06:00

Revisión de Google

Receptionist are need to be trained well and they're not all of them are speaking good English except few. During midnight they have to increase the staff. Because travellers are waiting for long time in the Q. Shuttle service are really good. Anytime they are available in Haram and hotel. Hotel are new house keeping have to maintain the room regularly. Prices is reasonable.

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Hashir Ahmed

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