台場フロントホテル

Dear Gentlemen I'm Mr. Nasser Hamauda from Alexandria, EgyPt: I came to AL Medina Al Munawara on Thursday. 20/10 Firstly , We came from Movenpic Makkah -Hayar Tower To Taiba Front (Medina) infrontof Prophet's Mosque: The reservation was under my wife's name/chemical: Mona omat Abdelazizothman The deal was upon 800 SAR one night add to taxes So 3 nights = 2700 S AR Wearrived at 1:30 on Thursday- and They told us there was anelectrical malfunctian and it'll besolved . I waited till 8:30 nothing happened. We suggested to cancel our reservation my family and cousin Dr Manal Soliman room 823 but they refused although she paid 1900 SAR. Secondly. The harms and faults through our experience. Entering our rooms by Phone spotlights , there wasn't any Flash lights . We Found just 3 miniwater bottles. I guess it was for babies not humans. We tried calling the reception no one answered or even helped .The duty manager's behaviour towards us at reception was awful that's not even good for hotel's reputations : You won't imagine that there isn't any hotel's officer Caring about his guests exhaustion. The bellmen didn't helP us at all incarrying our luggage. I'm a 60 year old man Me and my daughter carried it up to 8thfloor. Wifi wasn't working for 3 days , me as an enginner and got a buisness visa , my daughter as dr in faculty of alsun our work was delayed. The breakfast was a suck and not a great value to compare it to hajar movenpick in pastries , walnuts , even the service was awful , omlette's station wasn't working at hagar movenpick in a minute they changed it . I am a Hilton honor and 6 content club. The reception's behaviour in answering us for about 5 times for any question, suggestion was terrible , very arrogant towards us. The Tv's weren't working always no signal. After the electricity had worked at 2 am itwas 86 the airconditioner . I called the reception and told them Please I'm a diabetic and can't get over that hot weather here . you are in charge of ruining my insuline which i totally took care of it .ice and everything andit melted. They answered in minutes andwe willsolve it , nothing happened, Repair man didnt showup. My Gentlemen I'm totally upset by this hotel. The don't have any sense in dealing with guest . Even meaning of hospitality . I'm so harmed from them . Cause they charged me for the nightof blackout. Thanks to SaudiaArabia won't charge him about thatnight,taxes. Mnistry of Tourism, Power Company , Internet company Would refund hin . Even if they have a bit of honesty in Prophet's city. God said in quran " Allah orders you to handback trusts to their owners ". You should refundus. I want to reprimand you that I called the hotel's officer Mrsultan and Guestrelationship manager . They just sent us some ( dates) and hot drink. And also when we arrived we gave the reception dollars cause we don't have SAR but they didnit accept it or even to keep it . TheChanger through the cutoff wasn't working, That's an awful reputation for you as a global hotel for any muslim. Really what a shame . Thank you

After the initial payment problems, once we got to the hotel everything was perfect, alhamdulillah the hospitality from the staff was amazing, housekeeping are a credit to the hotel they were absolutely lovely, we were truly made to feel like guests in this place, nothing was too much. Although the hotel needs a little updating, it is still a nice hotel and the views from the room and location are spot on.

We booked with them direct and they basically emailed me with 7 days to go saying my card wasn’t working and they cancelled our booking. They don’t answer calls / emails, basically it’s a way for them to now sell our room for triple the price! Now has left us with having to book another ! IF THESE ARE THE ISSUES WE ARE HAVING BEFORE EVEN REACHING OUR DESTINATION IMAGINE THE STAY WITH THEM.

Please avoid this hotel! Nearly half the reviews on Google are fake. The customer service is terrible, on arrival they choose not to speak to you in English which we just did not understand why even though they were speaking English to other customers. We had bed and breakfast and on our first day we found both hair and egg shells in our omelette as we reported this to the kitchen the manager refused to acknowledge it. My husband had diarrhea for the first evening and this was effectively our first meal. The bed ands rooms need a revamp, our sheets were not cleaned and we had to ask reception to ask if our beds were changed and it took one hour for someone to come and change them! Please avoid this hotel

My experience was great mostly because of the customer service and the amazing location. The rooms are starting to show their age. The room we were given had a broken door but Ahmed at the front desk was very helpful and even upgraded our room. The food was actually pretty good - shout out to Syed at the restaurant for the great service and being so friendly.