台場フロントホテル

Please avoid this hotel! Nearly half the reviews on Google are fake. The customer service is terrible, on arrival they choose not to speak to you in English which we just did not understand why even though they were speaking English to other customers. We had bed and breakfast and on our first day we found both hair and egg shells in our omelette as we reported this to the kitchen the manager refused to acknowledge it. My husband had diarrhea for the first evening and this was effectively our first meal. The bed ands rooms need a revamp, our sheets were not cleaned and we had to ask reception to ask if our beds were changed and it took one hour for someone to come and change them! Please avoid this hotel

My experience was great mostly because of the customer service and the amazing location. The rooms are starting to show their age. The room we were given had a broken door but Ahmed at the front desk was very helpful and even upgraded our room. The food was actually pretty good - shout out to Syed at the restaurant for the great service and being so friendly.

The hotel is falling apart plumbing is very bad our bath sink was leaking and the water was gushing out like a broken pipe. Hair on bed. Bathroom not clean. Phone doesn't work. The housekeeping is terrible the whole day goes and your room is not cleaned. Stains on beddings. Don't be fooled by pics on internet. Bathroom door handle broken.

I don’t even know where to start off. WORST hotel experience ever. As I came , to even get inside the area to go up to the lobby there was a huge line. The elevators take FOREVER, even though there are two different ones at two different locations. The hotel feels so cramped always a terrible scent within the hallways, and the room was the worst nightmare. Bed sheets have stains, carpets dirty, and a jungle of mess under the beds!!! Absolutely disgusting. Water heater was off the first day , someone came after 30 minutes and fixed it, the lights switch was behind my brothers pillow which was very annoying whenever he lay down. Rooms walls are so thin you can hear everything going on in the hallway and anyone walking by can hear anything you are saying in the room. There were flys and ants in the bathrooms. When my bags were dropped off the bell boy just rolled them to me aggressively and even hit my neighbors door and just left. There is a disturbing alarm that goes off every few hours even in the night time when you were sleeping. Employees say it’s no worry but alarm still went off for the 4-5 days I was there. Rooms never come with towels you always have to call and they take 20 minutes just to bring you towels. Rooms are so packed you have no room to store your luggage. Furthermore, back to the elevators , they take forever and are so tiny. The buttons to call for elevators are broken because of frustrating guests I am guessing. The restaurant they have smelled like dead fish every time you go there. And when I finally went to speak to the manager about this , he never apologized and told me to speak to my travel agent… I mean what kind of manager and hotel is this. This is not a hotel and more like a motel. I DON’T RECOMMEND this hotel to anyone.

Stay away as much as possible. Egyptian management which is the worst you can expect. They will cancel your reservation if someone pays more money at the spot. They never pick up the phone and will not help you at all. They tried to sell us different dates when we reached that doesn't even make sense. Worst experience I have had ever. My family including my elderly parents were stranded when there was absolutely no other place to go to. Never even think about staying there even in the worst case scenario because they will certainly make your worst case scenario even worst.