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Currently, we are on our second day of a week-long stay at this hotel, and so far, we have been thoroughly impressed with its exceptional quality and service. The hotel's strategic location allows us to reach the Holy mosque within mere minutes, making it incredibly convenient for our visit. Upon arrival, the reception staff warmly welcomed us, ensuring that we felt comfortable and addressing our needs to our satisfaction. The rooms have proven to be quite cozy, offering all the amenities one could desire. Additionally, the hotel's basement connects to a shopping mall and food court, providing unparalleled convenience – there's no need to venture elsewhere for shopping or dining. Notably, the breakfast served here is of excellent quality, and the staff working at the breakfast area are incredibly friendly and welcoming. We would like to give a special shout-out to Ms. Hala, who attentively checked on us multiple times to ensure we received top-notch service. As our stay continues for four more days, we look forward to learning and exploring more about this exceptional hotel. Based on our experience so far, we anticipate it will be a remarkable and memorable stay.

Service & hospitality unmatched! The entire staff from the front desk to the cleaning crew is incredibly helpful. The breakfast buffet is unmatched and the manager, Abdul Ahad, goes above and beyond to ensure you’re having a great stay.

Excellent service from the restaurant staff (Leo, Hadi, and team), and Safa wing level 10 cleaning staff. The food is always on point, with a delectable spread of cuisines, fresh fruit, and even a coffee machine for breakfast. Try their special spicy omelette - it doesn't disappoint. Great location. Clean and comfy room.

Best thing about this hotel is it's location...ambience is great too but staff is unprofessional and literally treats you on lines of your ethnic basis...the carpet at breakfast cafe was so dirty I couldn't believe my eyes...staff is in so much hurry to remove utensils that sometimes they take away your still to be eaten food...they literally joke and make noisy comments while customers are there, crockery is handled roughly creating noise....but once I observed a random checking team visiting kitchen at dinner team and all staff present on duty, went from a joking cracking mode into an alert mode, that was a scene to behold... But my biggest reservation is regarding their uncooperative attitude towards one of my lost clothing piece of ehraam..the team visited with female manager floor on duty...took my number and never made any serious effort to try to locate the misplaced stuff....so don't expect "customer service"from them at all since they don't take it "seriously".

My stay at Hilton was absolutely great they have a prayer room downstairs which is connected to the Haram, and even gives you free zam-zam water in a plastic bottle. I saw some people were saying the staff was rude but I never experienced such things In fact the staff was extremely kind and sometimes gave you free stuff and I also someone saying how your not allowed to bring juices to your room but obviously your not allowed to because they serve you juices in glass cups and they're meant to be REUSED and cleaned for other customers. The rooms were well sized and mattering on your room you could see the Haram. Not only that the Haram is only walking distance from you so you can avoid some crowds. overall this hotel is extremely good and is a very good place for Umrah/Hajj pilgrims to stay during their time here in Makkah. if I were to come to Makkah again I would pick Hilton suites.