Shangri-La Jeddah Hotel

I visited the premise two weeks ago for iftar at the Lebanese restaurant since I had no other choice they had an event for DHL and closed the other 2 places which was terrible management! In addition my first night was up all night with alarm of from construction site across my room! Lastly room service for breakfast was a nightmare and my 5 days everyday was an issue and either forgetting one item or another daily! The overall experience was Unexpected and Very Far from a 5 stars facility! To add manager was supposed to contact me and 3 weeks later I am still waiting for his contact! Highly do not recommend it and will not be staying there again ever! Other than location it has nothing else going for it and management is worthless!!

One of the worst experiences I ever had. A hotel that deserves only one star and should not be counted as a 5-star hotel. First of all, i don’t advise women alone to book in this hotel one of the worker get into the room without permission and another time tried to get into the room While I was sleeping!! Worse than that, the hotel management dealt with the issue as if it was a normal thing. They apologized to me coldly and all they cared about is to remember me about checkout early because they were fully booked right now 🤣. Secondly, they gave me a room for people with special needs. it was without bathtub Thirdly, they do not allow delivery from outside restaurants, and if I wanted to order from a restaurant Outside the hotel, i must go to the outside gate of the hotel in order to receive food.

The most Awful and ugly customer service i have witnessed in my entire life… they replaced my appointment to another customer without getting back to me!!! and when i ask why that happened??? They said so what if it cancelled so its cancelled!!! Its over …… shameless ppl

While i was much looking forward to stay at the hotel with my family . We had our experience ruined before setting foot in our rooms . While my original booking asked to be in the same floor for 3 rooms in which two are connected (for the kids) . As soon as we arrived and asked about the arrangement we asked for and was confirmed with the guest services the day of our booking , we were surprised that that won’t be possible . Instead of trying to accommodate our needs with the same rates we booked with , they Forcibly upgraded us to a higher tier room and charged us the difference of the upgrade which amounted to more then 10,000 SAR !!! The real slap in the face was when I tried to air my frustration to the manager about this ludicrous forced upgrade due to guest services incompetence. The manager who promised to find a way to resolve this , his answer was a 12 piece box of chocolate and a letter . I am telling the manager “ i don’t feel its right to pay for an unwanted upgrade “ and the managers’ answer is a 150 SAR box of chocolate will resolve this !! Over all that , our original booking had 4 beds , the upgraded room reduced it to 3 beds , so they wanted ro charge us for the extra bed !! Is that right ?!

A Disastrous Stay: The Epitome of Horrendous Customer Service Review: Where do I even begin with my appalling experience at Shangri-La Jeddah. This alleged 5-star hotel was an absolute nightmare that left me questioning the very definition of hospitality. From the moment I stepped foot into this establishment, I was met with a complete lack of professionalism, rampant rudeness, and a shocking display of discrimination and disrespect. First and foremost, the staff at Shangri-La Jeddah seemed to have undergone a rigorous training program in how to treat guests with absolute disdain. Their unwavering ability to ignore guests' needs and concerns was truly remarkable. It felt as though they were doing me a favor by allowing me to grace their presence, rather than providing the top-tier service that one would expect from a supposedly prestigious hotel. The front desk staff, in particular, were masters of condescension and indifference. Their haughty attitudes and dismissive behavior made it abundantly clear that customer satisfaction was not a priority. I was met with curt responses and eye-rolls when I dared to inquire about basic amenities or request assistance. How dare I, a paying guest, have the audacity to expect even a modicum of respect? To add insult to injury, I experienced blatant discrimination during my stay. It was painfully evident that the staff held prejudices, as I witnessed guests being treated differently based on their appearance and background. Not only is this morally reprehensible, but it also highlights the complete lack of diversity training and inclusivity within the hotel's management. Furthermore, the level of unprofessionalism displayed by the hotel staff was beyond comprehension. Simple tasks, such as delivering room service or providing accurate information, seemed to be insurmountable challenges for them. My requests were either forgotten or met with an astonishing level of incompetence. It was as if the staff were selected solely for their ability to disappoint and frustrate guests. In conclusion, my stay at Shangri-La Jeddah was an absolute disaster from start to finish. The appalling customer service, combined with the unprofessionalism, discrimination, and disrespect, ensured that my experience was nothing short of a nightmare. I would strongly advise anyone seeking a pleasant and respectful stay to avoid this hotel at all costs. There are countless other establishments that value their guests and understand the true meaning of hospitality.