Name: Raffles Makkah Palace
Address: Raffles Makkah Palace Hotel Mecca, Ibrahim Al Khalil Road, Mecca Saudi Arabia
Rating: 4.5

La description

Located in Ajyad, Raffles Makkah Palace is a perfect starting point from which to explore Mecca. The hotel has everything you need for a comfortable stay. Facilities like 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas are readily available for you to enjoy. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find complimentary tea, closet, towels, slippers, complimentary instant coffee. Recuperate from a full day of sightseeing in the comfort of your room or take advantage of the hotel's recreational facilities, including fitness center, sauna, spa, massage, steamroom. Friendly staff, great facilities and close proximity to all that Mecca has to offer are three great reasons you should stay at Raffles Makkah Palace.

Restaurants à proximité

Commentaires

4.5

Très bien

de 53 avis

Excellent		42
Très bien		3
Bon		2
Moyenne		1
Pauvres		5

Service		0.0
Organization		0.0
Friendliness		0.0
Area Expert		0.0
Safety		0.0

Commentaires

AP

12/26/2022 09:14

Avis Google

Waseem Akram on our floor 18th floor) was simply outstanding. Always greeted with a smile and was extremely hospitable. Stayed here for 2 nights. Location is great and staff excellent. Breakfast buffet huge with lots of variety. Good court in the building. Thank you Waseem.

Saif

12/23/2022 19:15

Avis Google

Rooms are ok. Definitely needs better cleaning as bathroom was a bit dirty upon check in. The only drawback in this hotel and other hotels in Abraj Towers are those extremely slow elevators where you have to take 2 different elevators that will still not take you out but rather to a shopping mall where you have to navigate your through a packed mall just to get outside ! “ no outside access in any of the 8 hotels in Abraj btw “. In peak hours could waste 20 min just to get in and out of the hotel , something to consider of your traveling with elderly people.

Sultan Al Dhaheri

11/01/2022 09:46

Avis Google

The whole stay was wonderful in all aspects. The location, hotel facilities, room amenities, room cleanliness, breakfast food varieties and most important the hotel staff. All hotel staff were great and always smiling and trying to help in any way possible and daily checking on us and asking if we needed anything to make our stay most comfortable. It was the first time for me to stay in Raffles Makkah Palace and inshallah won’t be the last. Thanks to all staff from junior to senior.

Mohana

10/09/2022 11:49

Avis Google

When it's crowded, there's a long time waiting for the elevators. Service and staff are excellent. Beds are very comfortable. Toilet and shower are ok. Seating area, sofa and chairs should be better. The dining buffet is good with a lot of varieties. Although my suit should have been (Haram view) I couldn't see the Kaba, they told me later that there is (Haram view) and (Kaba view) which wasn't clear while booking. Knowing that even (Haram view) is barely to the sidewalk of the Haram.

Unpopular Opinion

09/18/2022 11:53

Avis Google

Poor customer service experience. Issues with cleanliness. Staff and one whole night to clean my room before check in yet I arrived to a swamp. The smell is quite strong and it’s not nice at all. The service is horrible. They cannot take one simple instructions. With the exception of a few good staff, the rest are so and so. We raised a complaint to the manager on duty. She tried to compensate by offering an upgrade. We accepted and we should to have. It took them way too long (more than 2.6 hours) to get the rooms ready. The service is slow and inconsistent. For your mental safety and positive spiritual experience in Mecca stay away from Raffles. There is the impression of a five star experience but it’s simply a disguise. Disappointed and won’t recommend it to anyone.

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