Elaf Ajyad Hotel Makkah

don’t ever ever book this hotel , they wont let you in until after 4pm . receptionist so bad , no courtesy and hospitality. i did not continue my check in , they dont know how to entertain the guest. i did find some hotel nearby . i wont book this hotel again . i hope the owner and management see this review . i hope they will see themselves that receptionist are not good. after i paid and confirmed my booking in agoda , they will just said it is not in the system? how come? they said they will check first in the other department. 👎🏾👎🏾👎🏾😡

The hotel is basically a sham and scam. It is dirty and lacks maintenance. The bathroom leaks continuously, carpets are dirty, furniture is full of stains that shows they have not been cleaned for years. On top of that, the staff led by Yehea are the worst and unprofessional I have ever seen since customer service is not in their vocabulary. I had to check out after 3 nights and go to another hotel although I prepaid a 9 night stay. The hotel has refused to refund me the remaining 6 nights claiming it was my choice to leave. Bad bad bad experience and probably one of the worst experiences I have encountered in my life so simply “DO NOT RESERVE”

This is not a 4* hotel. It is being advertised as a 4*. It doesn’t have the amenities of a 4* hotel. It is more like a 2-3 star. The room we had received upon checkin had a foul odor. After informing reception, they were able to change our room. The rooms are very small and basic. Location is on a hill. They do have a golf cart, but it is only there to drop you downhill and not till Haram. Also it’s not there to pick you up and be prepared to walk on a steep hill.

My recent experience at this hotel was disappointing, as it significantly deviated from what was advertised. Here are the main issues I encountered: 1. **Misleading Star Rating**: The hotel is marketed as a 4-star establishment, but it lacks the expected amenities and service quality of this rating. 2. **Distance from Haram and Steep Hill**: The hotel is not as close to Haram as advertised. It's situated on a steep hill, which makes the walk challenging. The shortest route is a 15-minute walk to the Haram gate. 3. **Golf Cart Service Issue**: While the hotel provides a golf cart service for navigating the steep hill, it inconveniently takes you away from Haram, which is counterproductive for guests intending to visit Haram. 4. **Aging Infrastructure**: The hotel's facilities are outdated and in urgent need of renovation. 5. **Small Bathrooms**: The bathrooms are uncomfortably small and lack bathtubs, which is a notable drawback. 6. **No Breakfast**: The absence of breakfast service is a considerable inconvenience for travelers. 7. **Incompatible Power Outlets**: For those traveling from the USA, be aware that your plugs will not work, and the hotel does not offer converters. 8. **Noise Levels**: The rooms are highly susceptible to noise from traffic and horns, making for a disturbed stay. In summary, this hotel requires significant renovation to bring it up to its advertised standards. Currently, I cannot recommend it for a comfortable or convenient stay.

This hotel is sucks front desk staff and reservations staff rude no help att all rooms are dirty stinks and hahaha free breakfast u can buy from the streets much cheaper u can buy and if u request to change a room to upgrade simple excuse is no room available. Management is rude manager name Issac rude unprofessional all the staff is unprofessional I wouldn't recommend to anyone disgusting place