Al zaha Hotel

This hotel have good potential but needs improvements in Services, especially Breakfast manager person needs to learn to respect Customers as he serves based upon Ethnicity and people he knows, as few people got fresh juice while in tanks is Powder based Juice like Tang 1. Rooms and Bed are good and comfortable but 5 beds in one room is just one person leg room 2. Not nearest to Haram 3. Nearby stores and good Pharmacy 4. Person managing the Breakfast is the worst i met in the Hotel industry 5. Food is extreme low quality, tin food, bad quality juice and combination of food is most illogical and also placing of stuff like Bread is on one corner and Jam/Butter is on the other 6. No smile for Customers I know all pilgrims are bound to book hotels but these services will think twice to book those again.

Everything in this hotel i give it a zero! First of all they make you wait for a long time and bot only us lots of people were waiting and the same excuse was repeated that there are no empty rooms. Receptionist Rayan didnt have the enough greeting to the guests and didnt know how to welcome. The view is such a mess! Cleaning is 0. They made us wait and its still dirty after people’s use, they don’t change the inner cover only outside. And the cleaners doesnt clean properly and they dont have cleaning products to clean. The cups are not clean, the shampoo and conditioner are so weak and damages the hair, no hot water to bath. The Ac makes a loud noisy voice. No cleaning services next day. The breakfast in not eatable!!!! I give it 0. And chef is rude!!!!! Nothing is eatable in the breakfast! And there are 2 hotels having breakfast in the same ground! A MESS!!! I wanted to refund my money but my booking wasn’t refundable! A very very very big mistake and miserable experience!!!! The locker doesnt close?!!!!!!!!!! The room door wasnt closing???????!!!! And it lags alot it needs pressure for you to push and open the door!!! I spend my 2 nights outside the hotel because you feel that you are in a den!!!!!!0 in everything!!!! And they take 200 sar incharge you break anything!!!???

This is the best hotel near Masjid e Nabawi in reasonable prices. Breakfast included which was too good and lot of variety there to be choosed. Location is good and parking option is available nearby easily. Reception staff is so cooperative and friendly. I must suggest this property for those who can easily walk for Masjid e Nabawi.

We always book this hotel when visit to Madinah. Good Hotel with reasonable price. Rooms are spacious. Wash rooms are clean. Staff is cooperative. They took 200 sr sercurity but easily return at check out. Easy parking. Only one flaw is location that is almost 1 km. My hubby takes 10-12 minutes. As I walk slowly so it takes 15-20 minutes to reach women section through Gate 316 Breakfast? is served in Zaha Al Munawara Hotel close to it. Pakistani Restaurant & baqala is near. No issue at all

Never book with these guys you will get there and they would have cancelled your booking. They help themselves and cancel without notice. They are extremely rude. I saw many families stranded in the middle of the night as their bookings had been cancelled. We got there at 5pm and found our booking cancelled. Had to find an alternate hotel - it was a nightmare for family with kids and elderly.