Crowne Plaza Madinah

The rooms are small, like very small. We had 2 adults and a baby and we changed rooms 3 times because something was wrong with the rooms. Either fridge was not working or had a funky odor to it or the air conditioning was not working. The bellmen were super nice though and so were the front desk staff. Breakfast is standard, nothing fancy.

Shambles Don't waste your money. It may be listed as a 5 star but I've stayed in many and this hotel would be nothing more than 3 stars. A hotel whos ventilation system in the bathroom doesn't work. The drainage is slow resulting in a build up of water in sink and showers..the food is below standards and drinks (dilute) is served at breakfast time and dinner time in plastic cups. Tea is dispensed in paper cups. The rooms are out dated with mattresses still covered in plastic resulting in condensation. A double is given out as quad room, with 2 guest beds added narrowing room and walking space. The rooms are dinghy and lack comfort.. The hotel staff all require training in hospitality and customer service. A zero rating would be best!

A run down property. No way near five star. I am staying here until 23rd July as part of Hajj package. Food is awful, tasteless and cold. Had dinner for two days and it was absolute disappoitment. Carpet in corridors stink and are the dirtiest ever seen. We are trapped into this hotel by Motawif. No value for money what I paid. Room keys doesn't work. In less than 20 hours I had to go down, two times to reactivate the keys.

Wouldn’t personally rank this as 5-star hotel, but 4-star at least. The services are excellent, including the buffet and the bellhops. But, rooms are kinda small & some things just don’t work. They also tried to convince me that all the showers were like mine (missing the entire sliding door) and thus leaked water into the bathroom floor... I stayed on the 2nd floor so perhaps that is why? I don’t know. I am still looking for answers from management as to why I was lied to. I think the staff assumed most people don’t know how showers work.

Avoid this hotel at all costs! We were at this hotel during the first few nights of Ramadan 2022. We asked for the room to be cleaned on on the second day but that never happened. We ran out of toilet paper and when we asked for more it was never forthcoming. The people at their reception also gave another guest a key to our room so we were awoken one night by a stranger entering our room. My wife never felt safe in the hotel after that. When I complained about this and a lack of room service they just gave us complementary tea and fruit, like that made up for it! On the last day I asked the reception to provide me the email address for the manager so that I could email him about our horrendous experience at the hotel. The receptionist refused to give me his email address and handed me a random business card, telling me to write my message on the back of the card! This is was the worst experience I've had at a hotel anywhere in the world. The interior of the hotel is dated and the staff have an overly relaxed attitude to customer service. This is meant to be a 5* hotel!