Crowne Plaza Madinah

The hotel entrance is beautiful, and parking is available for an additional fee. My compliment is about the elevators. There are six elevators in total. Despite the fact that the hotel was fully booked during our Ramadan visit, we only had to wait a few seconds for the elevator. However, the room was extremely small, the window had a small gap that allowed noise to enter, the bathroom design was a disaster, and the sink lacked a pop-up stopper. The bathroom had a nice magnifying makeup mirror with lights, but I couldn't use it because it was broken and the liquid soap holder was in the way, so I couldn't move the mirror. The bathroom layout is not suitable for a couple. The toilet is behind the door, and if someone is on the toilet and the door opens, the person's face will be hit. My final complain is about the room card. I stayed for four nights and had to reactivate the card every day. The location is great for men, but the women praying area is very far from the hotel.

It's only my first of the 9 nights here. And I'm already disappointed. The phone in my room doesn't work. I have to go to toilet to call reception. Which I have done at least 20 times so far. My father is diabetic and not fasting. We got late from airport coming here and asked for food for him for which we paid already in advance. But was told there isn't no chef available and they don't even have any snacks or sandwiches . That's a first time experience for me. The cupboard door came off and my clothes are in there. I have called more than 6 times already from the toilet as the room phone isn't fixed despite numerous complaints since morning. I'm sitting in the room wearing dirty sweety clothes again. Because I can't get to my clean clothes in the cupboard. There is no shower gels in the baths. Bath towel are not bath size towels. Bring your own toothbrush and toothpaste. Location looks closer. But I cannot get to the mosque yet as stuck in room. 107 . If anyone do care speak to me. I'm already thinking of moving to another hotel. Staff say its a 4* hotel. Service is worst then a 1 star.

I do not recommend this hotel at all, it has nothing of the criteria of a 5 star hotel, more of a very mediocre 3 star hotel. The room was extremely small, it smelt musty barely even enough space to pray in, no day light the window was facing a wall. The carpet was damaged and dirty. The bathroom was even smaller, and there was no strainer on the drain, broken shower head not to mention the horrible smell of humidity. The AC made unbearable loud sounds and you couldn’t change the temperature so the room was very cold. Most of the staff was very rude and unprofessional and they wouldn’t clean your room even after asking multiple times. After many complains they “upgraded” us. The room was basically the same with the exact same problems. The reception said they couldn’t do anything about it and it’s the best they had. The food was mediocre and I noticed that the fruits weren’t even washed properly. And it’s pretty faraway from women’s masjid. This is as total scam for the expensive price we payed.

Well-maintained hotel near the prophet’s noble masjid. Beautiful interior design and smell. Excellent front desk service. A few minutes after arriving to the room, we received a call to make sure the room was to our liking. The room was clean, spacious with thoughtful touches (toiletries, robes, slippers, water, coffee/tea). Very comfortable. The hotel provides a print out of prayer times and their private shuttle for women to Rawda. We were happily surprised. The only recommendation I have, is that the shuttle bus is organized to allow elderly and individuals with disability to be give priority.

Well-maintained hotel near the prophet’s noble masjid. Beautiful interior design and smell. Excellent front desk service. A few minutes after arriving to the room, we received a call to make sure the room was to our liking. The room was clean, spacious with thoughtful touches (toiletries, robes, slippers, water, coffee/tea). Very comfortable. The hotel provides a print out of prayer times and their private shuttle for women to Rawda. We were happily surprised. The only recommendation I have, is that the shuttle bus is organized to allow elderly and individuals with disability to be give priority.