Madinah Movenpick Hotel
3.9评论
Madinah Mövenpick Hotel, Medina Saudi Arabia
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描述
Madinah Movenpick Hotel is perfectly located for both business and leisure guests in Medina. The property features a wide range of facilities to make your stay a pleasant experience. 24-hour room service, free Wi-Fi in all rooms, 24-hour security, 24-hour front desk, facilities for disabled guests are there for guest's enjoyment. Designed for comfort, selected guestrooms offer television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), whirlpool bathtub, non smoking rooms to ensure a restful night. The hotel offers various recreational opportunities. No matter what your reasons are for visiting Medina, Madinah Movenpick Hotel will make you feel instantly at home.
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Madinah Mövenpick Hotel, Medina Saudi Arabia
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评论
评论
3.9
非常好
从
65评论
| 优秀的 |
|
29 |
| 非常好 |
|
10 |
| 好的 |
|
8 |
| 平均数 |
|
7 |
| 较差的 |
|
11 |
| Service |
|
0.0 |
| Organization |
|
0.0 |
| Friendliness |
|
0.0 |
| Area Expert |
|
0.0 |
| Safety |
|
0.0 |
评论
E T
03/25/2024 12:50
谷歌评论
Slow check in, I have the voucher from travel agent and they tried to accommodate us in triple bed, good gesture but the room is not nice and old. Try to change, Second Lady at the reception did not ask much, smiling but don’t understand what the guest expectation. She want to charge me for extra bed if I request and they don’t believe me when I said it was book as twin with good view, anyway. I have major issue with the room and Hany Ahmed the Assistant Executive Housekeeper was apologizing for the issue, it was nice to have someone listening and accept it is happened and he explained what is the next step to prevent the same happening to another guest. Thank you Hany 🙏🏽
Dania B
03/19/2024 11:20
谷歌评论
The location of the hotel is amazing. That’s about the only positive aspect of this hotel.
The pictures of the rooms are NOT accurate. The rooms are extremely dated and old. They look nothing like the pictures (or maybe they did 20 years ago). Notice you cannot find any pic of the washrooms. Maybe on purpose?… it is very old and dirty and I cannot imagine how this hotel can get its rating.
The checkin experience took us almost 2 hours despite arriving “off hours” close to midnight. There was only one person at the front desk. Another person was present but refused to step in and help his colleague, so too bad for the customers who have to wait.
The breakfast buffet was extremely disorganized, there were dirty cups and papers everywhere so we decided not to eat there and went to a neighboring hotel restaurant.
The hotel is located above a small mall, which has some food options and shops. This is convenient but makes access to the rooms all the more challenging since the elevators are not clearly identified. My dad got lost and took 4 different elevators before finally finding his room.
Overall I do not recommend this place until they do a full renovation.
Bigly
02/22/2024 22:38
谷歌评论
Definitely not a 5* hotel.
the location is 5*, the cleaners are 5* and are very helpful.
Breakfast is about 3*
Everything else is 2* max (room, beds are poor, bathroom, key cards not working meaning you have to go to the main desk EVERY DAY to get it fixed!)
Would recommend for the location but don't expect a 5* hotel.
SHAHID SULTAN
02/21/2024 21:19
谷歌评论
Stayed here for 11 days and The house keeping service was extra ordinarily good throughout our stay, everyday total neat n clean Bath and Kitchen done by House Keeping.
The attitude is very friendly and always be very nice especially Mr Rajon was so helpful, may it be anytime.
Aya Salama
02/21/2024 10:40
谷歌评论
Be ready for the inexistance and (rude) reactions from employees. Reception is a joke , customer service is another joke.
There is no shuttle service. They stopped it since covid, but it shows on all apps booking system.
The city tour is not accessible there even if the qr code for trips is at the room. Go to Hilton hotel, the reception could help you with tour service.
They are understaffed and disorganized and they don't care.
Check-in really starts from 5 pm, so be ready to relax by the mosque after you leave your bags at concierge.
important notes:
** breakfast was great so it's worth adding it.
** concierge people are nice and helpful. If you have any requests, just ask them. don't bother reception
** cleaning staff are nice and helpful, keep good contact.
** convenient store and Cafeteria in front of hotel were savers for late dinner and snacks.
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