Grand Makkah Hotel

Proper thief. This is a 2star hotel and very far from masjid Al haram.Avoid going there due the whole staff are bunch of crooks. No cleaning was ever done during my 7 nights stay and room has no window for ventilation.They also don’t provide toilet rolls and the are filthy and smelly.

Worst hotel in Makkah Grand Makkah Hotel was sold to Araek Group about 2 years. The hotel is in a very bad state and not even considered as 1* as its literally falling apart and room conditions and services are extremely bad. Rooms not cleaned during 10 days stay. No clean bedsheets, furnitures broken, damaged, sink blocked, no hot water, sewage smell, no toilet paper and wait of all cockroaches in the rooms. Avoid this hotel people.

The worse hotel ever, the worst staff ever, made to wait a ridiculous amount of time to check in. From one dark room to another to get a code, I'm sorry have these guys not caught up to the modern world. I've never felt like I wanted to punch a person more than the guy at reception, the skinny one with glasses. They have systems and processes in place that belong in the 70s it's that old. The room was worth no more than £40 but they cash in on the location.

First I thanks to Ground Makkah or Araek AlGhaza Hotel because we used there service for our Urama first week In Ramadan 2023: In our hotel booking details it say Grand Makkah Hotel and before we left London we looked in google map it was sign Grand Makkah Hotel however when we got outside the Hotel it was "Araek AlGhaza Hotel" and having argument with a taxi driver this not Grand Makkah Hotel then I went to reception and they said Grand Makkah was the old Name now is Araek AlGhaza. When we got to the room it didn't have enough lighting, bathroom sink wasn't draining, no tussle in room, no hand wash in bathroom, no strainer plug in the sink if you drop anything no where to be found, no tea bags / coffee or water in the room, receptionist said they don't provide these in the room, the window was blocked with continer size generator or something, due the sink blocked we were using the shower tap for brushing and ablution, then there was water leaking from ceiling in shower we have reported all above at the receptionist and they said they will send some one to fix it after couple of days my wife asked them to change our room only then they unblock the sink and stop the water leaking from ceiling and for lift often we have to wait ten minutes. Our six days stay at this hotel they never clear the room, change the linen, empty the bins we have to leave bin bags outside the room like others residents and people smoking in the hallways. It very unhygienic all way. I CAN NOT understand How on earth this hotel can claim 5 star.

Extremely bad service, very unclean place, if I could give it less than 1 star I would. Check in is only at 6 PM which is extremely stupid and wasn't told to us beforehand, we were locked outside for about 4 hours. 2 towels in a triple bedroom, service responds to your call but doesn't do anything. it's actually quite far from the Haram, approx 15 min walk just to the boundary. The bed is squeaky and broken!! There's a misunderstanding here on what a 5 star hotel is. this isn't worth a single star. I will never book here again and advise everyone to just pay a little more and go to a more respectable hotel.