Обзор Google
I will tell you my experience with this hotel.
I should come to the hotel on Thursday afternoon, but I couldn't because I stayed late in Mecca. On Thursday night I called the hotel to make sure the reservation was still valid. I pointed out that I was aware that I had to pay for the night I was not there. I spoke on the phone with a gentleman who, after receiving my reservation number, confirmed that nothing would be cancelled. the reservation would still be valid until my arrival tomorrow.
The next day, Friday at noon, I showed up at the hotel and a very rude man told me that my reservation had been canceled because I hadn't made the payment. he told me that I could make a new reservation, but not at the price I had made through booking some time ago. A new higher price of course. We don't have parking, he said. That man is very rude in communication. I was extremely irritated, but it was Friday prayer time and I left for prayer for almost 30 minutes.
After I returned again, Mrs. Jana was waiting for me at the reception. A completely different behavior, she made me a new reservation with my previous price, and did not include the night in which I was absent... She told me that they also had a parking lot but at a daily cost of 50 rials, great, I told her... I gladly accepted.
But Ms. Jana did not bill me for parking for two days of staying at the hotel.
Jana, thank you very much!
I think that your professionalism increased the value of the hotel in my eyes... and I enjoyed my stay in Medina immensely.
Thanks Jana!