ティーガーデンダルアルタクワレストラン-マディーナ 未請求

Greatest location just a few steps from Othman bin Affan Door. Very attentive and quick service, great hospitality, special thanks to Hilal Ahmed Shah our waiter in breakfast restaurant for attentive service and very welcoming treatment. Definitely coming back again.

Calling this a ‘4 star’ luxury hotel is the joke of the century. Unfriendly faces offer little help far from actually being welcoming. The air conditioning in our 4-5 day stay did not work! Maintenance can only repair the unit if you’re in the room, which was a nightmare since we didn’t have time to sit around with the crew. On their first visit they just told us to keep the windows and bathroom door closed. The problem persisted the next evening and after an hour of working on it, they offered to change our room at 10pm. Which wasn’t possible with my 65 year old sick mother already half asleep. The buffet has plenty of options but nothing is really flavourful or seasoned right, which is a shame considering the exorbitant amount being charged. The desserts were nice though. I felt pretty ill and asked for fruit slices in the ‘tea room’, despite being on the menu it wasn’t available. I knew the buffet restaurant across had them but the staff told me it was impossible for them to grab some. Most of the items on the menu like milkshakes juices etc they don’t really have. Hardly a 4 star experience The rooms also have a gross grimey feel, as if things haven’t been cleaned properly. Outdated interiors. Hair on bathroom robes. Construction noises were also very annoying. Would have preferred a window without grills for a better view too. All in all, I would sincerely advise one look elsewhere. Plenty of great hotels around in the same location.

great location, v.good service, friendly helpful staff, and great value. but WiFi was terrible?! and meals(open buffet)at the restaurant where expensive (SR.230 per person)?!

Horrible customer service, stereotypically bad too. I made a booking on their website but I didn't receive a confirmation email or sms. The call center is quick to answer calls so they can hangup immediately. Their cover/credit card payment device rejects my visa card, even though they deducted the "pre-booking" amount with no issue, but for the rest of the payment they demanded cash. That's while dealing with elderly couple.

Best place to stay in Madina. In front of Ladies gate so best place for families to stay. Must try the Arabic tea at the reception, tastes amazing and has a beautiful fragrance.