Zowar International Hotel

Normally some tolerance is in order for hotels, but in this case, it is absolutely the worst possible experience possible. To begin with, the room was disgusting. There was peeling paint, cutlery behind the beds and the bathroom was in an utter state - the mirror was taped to the wall. Secondly, we checked in to find that there were no towels in the room, when we alerted the reception, they told us to wait 5 minutes - no response. We went again - same answer, wait 5 minutes. 3 hours later, after arguing with the receptionist, they gave us towels. After a long journey there, this was unacceptable. Thirdly, the bathroom drain was blocked, which meant we couldn't take a shower even if we liked. The reception said that they didn't have a plumber present to fix it, and told us to wait our turn for room service the next day - which would be after 10. The reception staff barely spoke English and found our problems very amusing, before running to the service floor in the lift. There is no accountability whatsoever, and this level of service is disgusting. The Ministry of Tourism should SHUT DOWN this establishment until they can maintain bare minimums of standards. What's even worse is, we weren't the only ones with issues. When we came to the reception, the receptionist simply noted our room number on a list of 5/6 other rooms, and there were various other people queuing to complain. The hotel will probably just respond with a generic response like "send a email to XYZ" or will implement improvements in the future. This is totally unacceptable.

Located near masjid al nabawi, but the service is really bad. I’m here during ramadan, and I had to keep asking for towels and toilet roll because they didn’t have any in my room when I checked in. Reception kept promising to send towels after 10-20 minutes, but everytime I asked they said no sorry. Finally a cleaner went and got it for me, thank you very much! Two starts because of the location, but this hotel should only be your last resort in Madinah.

All the pillow cases either have hair or blood on them. The bedsheets are dirty. There's a kettle in the room but no tea/coffee condiments as you have to book this separately (never heard of this in any place I have stayed previously). Rooms will only be cleaned if you personally ask someone. Smoking in the hallways despite being a no smoking area yet no one says anything to the guests. The rooms and all the facilities in the room just look disgusting. Aside from the fact that the hotel is less than 5 minutes from the Mosque, I would never recommend this place to anyone.

The worst hotel I've ever visited. The bathroom is disgusting, the floor is broken, the ceiling is damaged, the dressing table is is deeply damaged, the fridge has rust in it and looks disturbing. Honestly I could go on. The list is very long and there's not one thing that is good about this hotel.

Does not deserve 4-Stars Rating. My water heater is broken, so I called room service to fix it but they told me they can not because water heater does not exist. I asked another person from another room and they all told me water heater works in their room. So,it is either the staff is lying to me or they just don’t have the requirement for a 4 stars hotel. Eating breakfast/lunch/dinner is an awful experience. The room is overcrowded and the food & beverages are separated by nationality (Indonesians can only eat meals and do not granted access to snacks and breads). You need to wait an awful long time to take the elevator because there are too many people, some ended up having to walk by emergency stairs to get in their room. On my first day here, the staffs mixed the amount of beds, so many families need to be separated and sleep with other families. The bathroom is not very clean. I advice for travel agents to look for other available hotels before renting rooms for this hotel.