Zowar International Hotel

Stayed in this hotel for 2 days just before hajj season , the hotel over all is good for the price we paid . the receptionist named Miss Maha has been very kind to us , she knows her responsibilities and has a quick response. She let us do a very quick check- in . Really appreciate her work .

I can’t even begin to describe how terrible this hotel is. I arrived at this hotel in the evening after a long bus ride and as soon as we checked into our rooms, there were a bunch of problems, the walls were absolutely disgusting as they were random marks all over them, also, the smell of the room was absolutely horrible and I was mortified by the hygiene within my room as everything including the floor was dirty. The bathroom was below the basic standards as the bathtub was blocked and water would not go through and there was no towels available apparently also, the curtains of the shower appeared to have blood stains on them as well as cause tons of water to leak out and flood the bathroom. We ended up complaining to the receptionist however he completely ignored us and proceeded to laugh in our face. One of the cleaners proceeded to insult one of my family members which really infuriated me. I highly recommend that the ministry of Hajj and Umrah investigate this hotel immediately as they are unable to provide the most basic care to their clients as well as charge them for what they have done

Normally some tolerance is in order for hotels, but in this case, it is absolutely the worst possible experience possible. To begin with, the room was disgusting. There was peeling paint, cutlery behind the beds and the bathroom was in an utter state - the mirror was taped to the wall. Secondly, we checked in to find that there were no towels in the room, when we alerted the reception, they told us to wait 5 minutes - no response. We went again - same answer, wait 5 minutes. 3 hours later, after arguing with the receptionist, they gave us towels. After a long journey there, this was unacceptable. Thirdly, the bathroom drain was blocked, which meant we couldn't take a shower even if we liked. The reception said that they didn't have a plumber present to fix it, and told us to wait our turn for room service the next day - which would be after 10. The reception staff barely spoke English and found our problems very amusing, before running to the service floor in the lift. There is no accountability whatsoever, and this level of service is disgusting. The Ministry of Tourism should SHUT DOWN this establishment until they can maintain bare minimums of standards. What's even worse is, we weren't the only ones with issues. When we came to the reception, the receptionist simply noted our room number on a list of 5/6 other rooms, and there were various other people queuing to complain. The hotel will probably just respond with a generic response like "send a email to XYZ" or will implement improvements in the future. This is totally unacceptable.

Located near masjid al nabawi, but the service is really bad. I’m here during ramadan, and I had to keep asking for towels and toilet roll because they didn’t have any in my room when I checked in. Reception kept promising to send towels after 10-20 minutes, but everytime I asked they said no sorry. Finally a cleaner went and got it for me, thank you very much! Two starts because of the location, but this hotel should only be your last resort in Madinah.

All the pillow cases either have hair or blood on them. The bedsheets are dirty. There's a kettle in the room but no tea/coffee condiments as you have to book this separately (never heard of this in any place I have stayed previously). Rooms will only be cleaned if you personally ask someone. Smoking in the hallways despite being a no smoking area yet no one says anything to the guests. The rooms and all the facilities in the room just look disgusting. Aside from the fact that the hotel is less than 5 minutes from the Mosque, I would never recommend this place to anyone.