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This hotel is very clean and the staff are super friendly! Captain Reza and his team have been looking after us during our recent stay there. The restaurant has delicious food and the view from their window is mesmerising

Very weell orgonised the hotel is in perfect location 5 min to haram , rooms are big and ,restaurant is nice with multi choises available and the presence of employee always available well done!! a big thank to the manager of restaurant bassam very proffesional and amazing costumer service he has very polite and smiles ,and a big thank to mohamed reza captain of restau of his well behaved and amazing service provided . And a big thank to amal receptionist for her service . Keep up the good work guys . Thankyou

We stayed at Al Aqeeq last week. When we arrived at 3pm we were told that we have to wait for a room to be available without any timescale. Bearing in mind we booked the hotel 4 months prior and arrived after check in time. We were not the only people who had to wait either. There were several people who had already been waiting for hours. There was no communication from reception staff and you had to queue up with everyone else to find out what was going on. The room itself was very nice. We were surprised by the size and presentation. We were pleased with the room and had no faults apart from the cleanliness. The room was clean to an extent. The cleaning staff did not clean thoroughly as there was still dust and rubbish on the floor. The breakfast was nice and we enjoyed getting it everyday. The location was superb. The Haram was right across the road, it took you direct to the women’s gate, men were allowed to walk through the gate as well. Overall, we would stay there again as we liked our room, breakfast and its great location.

At best, this is a 3 star hotel in terms of facilities and 2 stars in terms of service. The only saving grace is the location, as it is very close to the Haram. The elevators are very, very slow. If you are disabled or on a high floor, be prepared to wait. They are woefully understaffed. You may go several days without having your room cleaned, and when they come, it will be a very cursory cleaning. The lack of staffing extends to the restaurant, where tables are cleaned after extended periods of time, leading to people waiting around without a table, cutlery and napkins nowhere to be found, and empty food stations. I have heard concierge loudly sigh at not receiving what they perceived to be an adequate for tip. Our 3-bed room had two regular beds and one creaky roll away bed. I do not recommend this hotel unless you get a great deal.

Staff so rude, ask a question and they dint reply just carrying in with their own work. Have a coffee machine in the room, but dosent come with any coffee beans or filled up at all. Elevators take 20 minutes to get down from floor 4 to ground floor bearing in mind there's 14 floors only. Staff don't answer the phone when calling customer service. Staff always on phone when waiting to talk to in reception. Very appalling