Rua Al Hijrah Hotel

The location of this hotel is perfect. The staff are helpful and very attentive. I enjoyed the buffet breakfast which is continental. The only frustrating part was trying to set the temperature of the AC in the room... the thermostat would switch off and on. Other than that, the bathroom was spacious and the electronic operated shower was amazing! Perhaps my utmost favourite.

I usually refrain to give bad ratings but first of all this is a 3 star hotel and not 4 star. However, after my experience they should be 1 star. We had 2 rooms booked. The rooms were dirty. The carpet is filthy. The beds are old and springy. They don't answer calls. I had to look for room service menu and after being asked to call 4 different numbers I had to go down and get it myself. I requested towels for room and they delivered only 2. This is the day I had arrived. We were 4 family members in the room. I called the next day the guy answered and said OK and hung up before I could finish what I was saying. And they finally delivered the towels the night before we were leaving. I was there to do my prayers and I just couldn't be bothered running after them. The next thing was food. It was absolutely TERRIBLE. I have no objection if you keep 2 dishes as a buffet but atleast make it edible. The food has been horrendous in the hotel. We had to do take out throughout. The only good thing about this hotel is the location as it is in front of Masjid e Nabwi but then there are other hotels too. I will go back for umrah but I will never stay here in this hotel. Nor I would recommend anyone else too.

We stayed in room 929. The room was pretty good and comfortable. Staff was really friendly, especially the lady at reception - Hidayah - who was very sweet and assisted us with any queries we had. We are also grearful that they let us stay 2 hours above our check out time as we were waiting for our car. The best thing about this hotel is that it's at 5mins walk from Masjid.e.Nabvi. What I didn't like was the service - why were the rooms not cleaned on a daily basis? we stayed there for 2 nights and not once was our room cleaned. We needed a disposable cup, and our request was never fulfilled.

A wonderful hotel but as far as housekeeping is concerned i dont understand why they do not change the sheets and towels daily while the rent is on daily bases. I requested and because i was in room he asked twice if i want to change the bed sheets. When i checked the bathroom they did not change the towels. I dont think the owner who invested lot of money can afford bad reputation because we all read reviews before booking. Is it management that do not train the team ? Or just employees neglegance? By this petty savings they gonna lose the business. Again Hotel is great breakfast was great location building all is good they need to pay attention on housekeeping.

We stayed in the hotel from 16 Nov 2023- 18 Nov 2023. The location of the hotel is excellent, nearest to Roza-e-rasool (SWW) and Riaz-ul-Jannah entry point. The only flaw with respect to location is a bit distance from the ladies' gate. The rooms are bit small as compared to other hotels, the bath place has no glass due to which the water spreads all over the bathroom. No one came to service our room on first day. However, the second day upon request room was cleared, and linen was changed. The floor boy Mr. Yaseen cleaned the room. He and his team was very courteous. The breakfast at the hotel was good,