Millennium Makkah Al Naseem Hotel

Overall hotel is good but there is one issue it is away from Haram. There bus service is available and bus leaves after every 30 minutes for haram. If you don't know Arabic you will face issues as drivers only understand Arabic and you will not be able to communicate with the..

To say I’m shocked is an understatement. I cannot believe that a hotel who are well aware that their target audience are mostly people who come to make pilgrimage to Mecca would still do this. Whilst fasting I booked the wrong dates (2 nights) at the hotel. I called Agoda before a day before check in and asked them if I could amend the dates at the hotel but just a week later. Management at the hotel refused because apparently in the holy month of Ramadan they pride themselves in making sure that they cannot change, refund, credit or amend any dates at all throughout the month. Ramadan is about helping those in need. I didn’t ask for a refund just an amendment on the date and I was refused. I don’t understand, I’m not asking for much. I hope someone from management understands and reaches out to me but I doubt that will happen, you have put me through great difficulty as I fly out to Mecca tomorrow with no hotel booking. Thank you for making the most of your Ramadan where you can earn rewards and blessings by helping but instead you chose not to. May Allah guide you. I would like to say the reception staff were very kind and sympathetic towards the situation.

The hotel is very poor in basically everything, my laptop was locked inside the safebox and I had to wait 7 hours for them to open it with multiple attempts with the IT but they didn’t and now I have to leave for my plane and leave my laptop here for someone else to come and pick it up. Check in took us way too much time. Rooms are below average. Do not recommend!

Great experience. I thought the service was very professional, quick and efficient. The hotel and the room were very clean, the room was very comfortable and had all the amenities I was looking for and expected and the price for the stay was a great value and can't be beat in my opinion. The bus shuttle to the Haram is also very convenient. I have been recommending your hotel to everyone I've been speaking to and plan on returning. Thank you and look forward to staying there again when I return to Mecca.

Had a great experience visiting this property. With beautiful scenery, Rooms are very spacious and up to mark You will definitely not be disappointed. 5 ☆☆☆☆☆