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The rooms were very clean. There was room service every day, and if you called the reception from your own room with the phone for anything you needed, they got it in 5 minutes to your room. They were also very modern and luxury.
The staff was extremely friendly and was always ready to help if there was a problem.
The breakfast was nothing special, but it was okay. The advantage of the included breakfast was that you didn't have to go outside to order breakfast, and the breakfast was always warm. The tables and everything were always very clean too.
There was also a very big gym and a space for children. The gym was very clean and there was a separate gym for women and men. The gym for women was smaller than the men's gym, but it didn't matter because not many people use the gym.
Some people are complaining about the shuttle service, but the bus was always on time and dropped us on a perfect location, 10 minutes walk from the entry of the Al-Haram Mosque. And even if it's 5 minutes late because of the traffic, it's literally free, so why complain about it? Better than daily paying a taxi to get you to the Al-Haram mosque.
The manager also paid us a visit when we were checking out, that was very nice too.
PS: If you are searching for gifts or oud, go to the shop of the hotel, it's cheaper than the other shops in the Haram area etc. The shopkeeper is very nice too.
I recommend this hotel very much.