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I would give it a minus for customer service.
A room booked for 3, given a 2 single beds, took them 4 hours to send an extra bed. 1/4 toilet paper in the bathroom when we took the room, only 1 towel, 1 water bottle, 1 tea bag and 1 coffee bag for 3 guests. We called and called to get more towels and water and they would bring 1 extra bottle, a day later and no towels were given.
Bed sheets are ripped and AC sound is super loud. This is a size of a bed they believe can sleep 2 adults… breakfast buffet was terrible, inlet station says they don’t have cheese, food is not fresh nor hot. No fruits whatsoever. Very limited variety. don’t stay here!! Room 5097