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The worst experience I've ever had, I booked two rooms and requested that they be close to each other, and they confirmed it.
Upon arrival, I was assigned a room in the first east and a room in the last west of the hotel.
As I arrived at 6 p.m., one of the rooms hadn't yet been cleaned from the previous lodger. I called the room service and they said this was not their responsibility, it had to be handled by the reception.
Finally, the reception answered my call after 20 minutes and said they would call me within five minutes. After 15 minutes, I called again and they told me that the room could not be cleaned now and I would be given another room, but there aren't any available rooms on same the floor.
I rejected the offer and decid to cancel my reservation, I went to the reception and took the long and slow line to finally ask about cancelling my reservation. They then said they have a room on the same floor and close to the other room that you can take it or you requset the cancelaion from booking and they will never gave up on the reservation fee.
As a result of my lateness for umrah and the staff's rude behavior, I had no choice but to take it.
At night I discovered my replacement room was heavily smelling of smoke and the fridge in the other room was not working...