Millennium Makkah Al Naseem Hotel

That’s the worse 5 starts hotel I’ve been ever! I’d not give you even 2 stars. 1. dirty! Garbage on the floor from my check in day 2. Asked 2 days to clean my room and they didn’t! 3. Couldn’t call to reception, no reply 4. Phone in washroom not working 5. Water in shower sometimes too hot and other days too cold 6. No hair dryer 7. We were fasting and I ask to bring water to my room at least before fajr and they didn’t! 8. Very very bad wifi, it’s like you don’t have it at all 9. Staff don’t speak English 10. Female washroom in lobby didn’t work or was super dirty like I couldn’t even enter it because of smell 11. I was asking to clean my room 3 times and they didn’t clean it they just brought towels and toilet paper! Didn’t even make bed and wash the floor, didn’t change garbage bags! If you have such a huge hotel you have to know how to take care of your costumer service. It’s 1 out of 10!