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We stayed here in madinah for 6 nights. It took them 2 hours to check us in. The rooms were not ready despite arriving after 2pm. The staff on the check in desk were so rude and arrogant, the attitude was disgusting yet we paid to stay at their hotel. The rooms were hardly cleaned, we had to call for them to clean and even then all they did was change the bedding and empty bins. It was not cleaned the way it should have. There was dust everywhere, on the curtains. The carpet was filthy, i had to make sure my 10 month old baby was not put on the floor. The shower and sink drain was disgusting, it had dark brown marks around it like it hadnt been cleaned in forever. Never again would i stay here. This hotel is not a 5 star its false advertised , it is a 2 star. We stayed in a 5 star in Makkah and we were provided with up to tooth brushes