Crowne Plaza Madinah

Food: we ate the vegetarian starter platter, pizza , woke gravy (Chinese) and hakka noodles. Starters and pizza were amazing 5/5. Chinese was also decent but not outstanding like the other food items. I took brownie frappe and it was great. Ambience: it's decent if not the best. But for the price point they operate in, I think they r doing fine. Service: The server was a bit distracted and little bit agitated. I will not mention his name as I have my feedback discreetly to Mr harsh, food manager. He was very nice and welcoming. Overall: for for the food, look for dineout or eazydinner coupon first as they guarantee decent discount. Ps: they do not remove service charge of 10% so estimate that in the costing. I do not criticize that as cost of running operations is very high these days. Just don't ask to remove it as they won't remove. Maybe if they can bring it down to 5% ,no one will complain.

We arrived Sunday evening and checked in with no problems, however we had a slight issue with our room. Once we reported this it was very quickly resolved and additionally we were upgraded to a VIP suite and also given complementary snacks. Very good service and we would highly recommend you check it out. Also very close to Al Masjid Al Nabawi.

I’m a loyal crown plaza customer but my last stay in Crown plaza Madinah I was very unsatisfied. I booked my stay through IHG application like always. When I reach the hotel after a very long drive from Riyadh they informed me that I don’t have a reservation. I show them the confirmation but they say their system doesn’t have it although it was reserved before 2 days. Their first solution was that I have to sort this with IHG application!! To cut it short and after many discussions they solved the problem after sometime while my family and specifically the kids were really tired from waiting in the lobby. Then I asked for extra mattress since our check in at 1 pm, I called 3 times after that until 9 pm we didn’t get it and I saw someone from housekeeping and begged him to get it since my kids want to sleep. The room is very old and very small, I was shocked specially that I stayed in all crown plaza in the kingdom and even in this one before but this was the smallest room I ever saw. There were many other incidents like cleaning the room which didn’t happen even though we stayed 2 days. This is the first time that I will not recommend this hotel, and for sure next time in Madinah is a time to try another hotel.

Absolute hideous. Worst hotel to even consider as an option. The Beds will give you back pain. Broken closet doors. Receptionist assigned my room to some other guest and they walked in while I was taking a shower. Like what kind of hotel does that. EVERYTHING ABOUT THIS HOTEL SUCKS. if you coming from western countries please avoid this hotel at any cost.

Absolute hideous. Worst hotel to even consider as an option. The Beds will give you back pain. Broken closet doors. Receptionist assigned my room to some other guest and they walked in while I was taking a shower. Like what kind of hotel does that. EVERYTHING ABOUT THIS HOTEL SUCKS. if you coming from western countries please avoid this hotel at any cost.