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1st, The reservation, it was well recorded, the staff took note of our late coming (wich tou should do if you are arriving after 12 AM)
2nd, The rooms are spacious enough (to sleep) and equipped with most of what you will need as most of hotels do.
3rd, if you are someone who is crazy about cleaningness you will hate the rooms and the bathroom and you will suffer all your stay, I am not, but my wife is, and she wasn't comfortable all her stay due to that (while I did not bother at all)
4th, shuttle service highly appreciated, you will definitely need it on your way back , a small jogging wouldn't be a problem going to al Haram, but going back with a steep hill is very hard and not possible.
Overall I do recommend this hotel (specially on high seasons) as the price compared to how close to al Haram it is , however if it is the low season you may go for closer hotels