アブラージュ アル ベイト タワーズ - クロック タワーズ コンプレックス - メッカ

Absolutely worst experience of my life. I stood here four nights, with my bill equating to more than 3k for the room I’m in & every single night I was disturbed. AC def does not work. The entire room constantly smelled like smoke and the best the hotel manager could do is “late check out.” Be advised they have a “strict” no smoking rule. With that being said, if you’d like the convenience of the kabah downstairs from your hotel room but at the same time would like second hand lung cancer, this is the place to go!!

"The reception and reception manager should undergo training courses to deal with guests in a manner that reflects customer expectations of having reserved a five-star hotel. The amount paid is for a five-star service, but the surprise is that the experienced staff belongs to a motel, not a five-star hotel. My elderly parent and I, tired from the airport, were shocked when, coming from Canada, I spoke to the duty manager, asking if there was a problem preventing them from smiling. However, nothing changed. I even took our bags to the room myself, and no one informed us about the breakfast buffet location. Even when I complained to the duty manager, the response was indifferent. As a Level 7 Google Guide and Genius 2 on Booking, based on my extensive travel experiences worldwide, this is the worst experience. I'll wait to see if my impression of the hotel's service is accurate or just an isolated incident that doesn't reflect the hotel's customer service policies. I hope a real customer service manager contacts me, and I'll adjust my comment after communicating with one of the managers genuinely concerned about the hotel's reputation

The internet services was not working at all Try to contact the reception many time that they confirmed that there’s no issues for the internet although the IT person was in my room for more than an hour as well they confirm that there’s an error for the internet How it’s been someone setting up new router in room while my family want to sleep as we finish Umrah and very tired. Really its frustrated to pay such amount as its not cheap with such service

It's not worth the money played for . Very bad suite on the fairment Hotel . Widows are not clean for full kaaba view Suit photos were not clear. Elevators are very, very crowded. Suit 4707, the fridge is not been working for the last 02 months they put me a mini bar !!!! I do not recommend it, unfortunately

Worst maintenance. I know that the building was made just 21 years ago but within a short time, it has come to a situation where it must be demolished! Old furniture, old lift system, poor hygiene, really very dirty. No words! The location is the only thing why I'm not mentioning each negativity here but please, remove it. Hotels, restaurants even the mall inside is one star