Avis Google
After spending the first night here, we found bed bugs in one of the beds! This was so traumatising and disgusting for my sister, and considering this is meant to be 5 star hotel. We were given new rooms and demanded free laundry for the clothes which were used. The key cards are very temperamental - the amount of times we had to go back to get it fixed as it doesn’t open the room doors. One of our doors also didnt shut fully unless we pulled it extra hard. Bell boys there are helpful and friendly. However hotel staff at reception especially the girls are not! They are rude and lack manners, and clearly forget they are in the most holiest place on earth. Breakfast is decent - fresh omelettes are made. Lifts take too long to come as well. Wifi isn’t great - you have to log back in every time you come back to the hotel. The road to hotel is closed during prayer times so we had to walk to the cabs with our luggage and be picked up and dropped off away from hotel. It is near haram but better off choosing somewhere more convenient.