Avis Google
The location was great, the staff were great and the rooms were good. The size of the rooms is good and parking is available most of the time. The area is vibing and we accessed most parts of Jeddah from this hotel quite easily. The hotel had most facilities and toiletries were topped up daily. Any issues were addressed very quickly. The check in lady was great and fast.This hotel has the potential to be great but its let down by the management of the property. One of the kids got locked in the bathroom because of a dodgy handle/lock, our shower had a shower curtain on it but this corner shower was too small for that, so it stuck to you everytime you showered, it should have had a glass door of some sort. The shower head was cracked but it was not noticed. There was a terrible smell coming from the wardrobe which made our clothes smell. We informed the hotel about the locked door and shower head, which the immediately came to fix but we shouldn't have to tell them about everything. These things should be picked up during the cleaning process. The shower curtain must be the idea from someone who has never taken a shower in that shower. When we wanted to check out, we called and were told that it would take them 5 mins for them to get our luggage, as we were running late, we took our own luggage down. When we got downstairs, the bellboy was standing at the checkin counter. He didn't even help us with loading the luggage into the car. For some reason the lady on checkout wanted me to mention her name on here but I wasn't sure why.