Taiba Arac Suites

Firstly, these are apartments, not a hotel. So, there are no catering facilities which is the main setback. Besides that, the rooms are practically brand new, very spacious, tidy enough and well designed. The location is second to none and most of our complaints were dealt with promptly by the staff.

This is an honest review of Taiba Suites Madinah. I will first start with the positives. The location of this hotel is amazing, the back entrance is literally 15 feet from the entrance of the Prophet’s Mosque. I also loved all the new renovations that have been done to the room. The rooms have a very modern and luxurious feel. Ahmed at the front reception was very kind and respectful upon check-in. I like the fact that your room has its own washing machine, stove top for cooking meals, and an espresso machine. There are a ton of food options and shops within a 1 min walk from this hotel. Now, I will talk about the issues that we faced and how they can be improved. 1) Perhaps the biggest complaint is the service, like other guests mentioned. We paid a premium to stay at this hotel ($400 usd/night) however the service is severely lacking. It took almost 3 days before someone came into our room to clean and empty trash cans. This is unacceptable for the amount of money that is being charged per night. If staffing is an issue, hotel management should hire more staff to service the guests rooms 2) We faced many inconveniences during our short 3 day stay. For example, there was no wifi in our rooms. How can a hotel that charges $400/night not offer wifi?! This is unheard of. Thankfully, we had our hotspot devices, however, this could be a major problem for a guest who does not have these devices handy. 3) Another inconvenience we faced was that our key cards randomly stopped working after the first day. Even after we went to the reception desk and asked them for new cards, those cards stopped working after a few hours. So, we had to leave our doors unlocked so we can enter and exit our rooms. This is a major security issue and should not happen at a hotel that is charging $400/night 3) The drain in one of the showers was completely blocked to the point where you could not shower for more than 5 minutes without the water overflowing. I tried calling the front desk from the bathroom phone and got nothing but a busy tone. Thankfully, I am familiar with home repair, and I was able to get the issue resolved myself. But why am I having to work on fixing hotel issues when I’m paying a premium to stay at this hotel?! 4) We also did not like the fact that they charge you extra for parking. This should absolutely be included in the nightly rate. Again, the rate was about $400/night. Why is parking not included? All in all, we did enjoy our stay at this hotel because we loved waking up to the view of the Prophet’s Mosque right in front of our window. We are not ones to complain, especially being in such a spiritually peaceful place such as Medina. However, the management of this hotel needs to do a better job of catering to their guests. I highly recommend hiring more staff because for the size of this hotel, there are definitely not enough workers present. That was perhaps the biggest complaint I have. When you pay a premium to stay at a hotel, you expect your issues to be resolved quickly. It is not okay to make your guests wait 1-2 days to fix minor issues. If you are not able to properly cater to your guests, you should decrease the amount of money that you are charging guests. I probably would not pay more than $200/night considering the service we received here

Booked a room specifically for its view of the Prophet’s Mosque at a premium rate of 1,400 riyals per night, only to be given a room overlooking a side garden (but it is rather a cement circle that i hardly managed to take a photo as the window is sealed) check the photo. Despite attempts to resolve the issue with the reception staff, the situation remained unchanged, leaving me deeply disappointed. The hotel failed to deliver on its promise, and the staff's inability to provide a satisfactory solution was frustrating. The internet connection isn’t stable , the stuff isn’t friendly at all and hardly to find them when you need help , check the photo of their empty reception . This experience significantly impacted my stay, and I hope this review helps others be aware of potential discrepancies between booking expectations and actual accommodation. Rating: ★☆☆☆☆

Edit*( the only reason I’m giving the service 3 stars and not 1 how it originally was is because there was only one employee named Saddam Hussain who actually helped us out how ever much he can and I really appreciated it) I am not one to write reviews never did but my experience here has been pretty bad so far and I’ve been here about 28hrs I checked in with my family of 6 yesterday around 8pm into a family suite with haram view 3rd floor room 331 (with microwave) and from the beginning there’s issues The floor was still dirty I had that cleaned and they were still changing pillow covers even after I checked in much later than the check in time I would expect a hotel to be ready by check in but that’s ok I didn’t mind I loved the room the main issue was the electricity was not working they were apologetic and I appreciate that and they moved me to the 14th floor room 1401 to a suite with less beds and city view for the night telling me they would get me back to haram view with the same amount of beds next day and upgrade me There is no upgrade more of a downgrade First of all I waited all day the next day without unpacking because I didn’t want to bother them I thought they remembered till nightime I went and reminded them about the room they said they would transfer me to Which is whatever They finally did room 1231 And now this room has no microwave My original room I paid for had a microwave So I kindly called them and asked for one They did nothing So I called again and again and again Still did nothing Kept apologising and I was trying to have patience but truly it is horrible service I mentioned many many times that I travelled with my grandparents and they are sick and I need to reheat the food it’s getting late but its always the same response-nothing just apologies on apologies looking at the reviews I’m not the only person experiencing this type of service I would have stayed in the 14th floor with the “city view” even though most the windows were facing another buildings wall But like I mentioned my grandparents are sick and sometimes they won’t be able to go downstairs to the haram so I got haram view so they can atleast see it through the window Looking at these reviews I doubt this issue will be fixed nor will I receive compensation I honestly just want what I paid for that’s all So just a warning for everyone this may be the experience you receive And I hope this review helps them reflect and do better.

Rooms were beautifully decorated. Amazing location. Poor service with regards to fixing issues in room. Lots of issues with key cards.