Royal Inn Al-Nokhba Hotel (now Maden)

This hotel is unhygienic. A simple thing as vacuuming the carpets can make a huge difference. It's so dusty and should be reported as a health hazard. My elderly parents stayed here and they refused to allow them to move to Maden which is part of the group. I think health authorities should close these unhygienic hotels.

Worst experience, only reason was this was the only place left with rooms walking distance. Apparently there is a reason why they were the only with rooms left.... -Fridge doesn’t work (I complained they did nothing) -A/C wasn’t working complained he did something that made it work non-stop so we literally are freezing now. Complained again he just turned off the fuse and when I said it will get too hot he motioned to turn the fuse on again -not sure A/c related or not but room smells like mold. Every time we walk in from outside huge overwhelming mold odor. My mom is coughing and I’m praying it’s not the start of pneumonia because of this. -bathroom leaks water outside tub-big slip hazard unless you place multiple towels on floor to catch water -bed were atrocious….feel the wood -didn’t clean every morning. I asked one day he said ok and didn’t come. Another day he came and made the beds and nothing else. No trash pick-up no tidying of restroom. Left towels on floor full of water.

An old, outdated, unmaintained hotel. Absolutely not a 4-star standard, maybe a 2-star. Booked it through B***ing.c*m and paid more than double the price than if we booked directly from the hotel (as per the reception staff). Carpets and walls are dirty, closet doors are chopped (My 4-year old child cut her finger when opening one), bathrooms are disgusting and moldy, the shower has no glass or even a curtain. You can imagine how much water in on the floor after a shower. Housekeeping is the worst we have seen, you have to drag the staff to clean your room and then they wouldn't even change the bed sheets! Once ordered room service and the food was not edible. Shortly, other than the location of this hotel, nothing is good.

Terrible hotel. No parking available and staff is very rude. They won’t guide you at all. You are in your own. One of the staff miss behaved with me as well. NOT RECOMMENDED !!!!!

Location is good and nothing more. If you want to experience dealing with unprofessional rude staff and management at the hotel, this is where you need to stay. Booked 7 rooms. via their agents. Did not get any rooms till 6pm due to the hotel being "busy". When we got the room, none of the rooms had any towels in them. We were told they are all in the wash. Two rooms were given to us with long strands of hair on the pillowcases. When we bought that to the attention of the hotel we were told that he will get the housekeeping to go again in the room. I was advised that the room was probably not cleaned well, as we were rushing them to get our room (at 6pm!) Having booked a suite a was given a disabled room and was told that this was the suite. When I spoke to reception about the room they confirmed that the room was actually not a suite and there was non available for that evening.