Avis Google
Travellers to Chennai, please do not book this hotel for your stay. What ever price you see as an online deal for the hotel is not accepted by the hotel owner. They will deny your check in and ask you for more money. I had a really bad experience and I lost my Rs.8,683. I'm a solo traveller and used Make My Trip for my hotel booking. I booked the hotel room with an online deal of Rs.5551 for 7 nights (June 25 2023 - July 5 2023). When I reached the hotel, they denied the check in. I was forced to pay Rs.3132 to get the room. There was no other option infront of me doing that since I had my luggage with me. I called Make My Trip customer care and informed about the incident. They said they will help me with the refund of the additional amount which I've paid. I sent the receipt of the additional amount as requested by Make My Trip. Unfortunately on the same day of check in, I had to vacate the hotel room and leave to my home town due to a medical emergency. Now the hotel has denied the refund. So basically I had to pay Rs.8683 to stay in that pathetic hotel for 6 hours. It's not a 5 star hotel as you think. Now Make My Trip has also changed their word. They say that, since the hotel has denied the refund, they cannot help. They advised me to get legal help to get my money from the hotel. It's the hard earned money I've lost to stay in this hotel just for 6 hours. Anyways I'm not going to give up. Let's see how the consumer court can help me in this situation, no matter how many years will it take. So please do not waste your money here in this hotel my fellow travellers.
