Lily Hotel Suites Hfouf

- good - affordable - two room + living room - one big room - clean

Receptionist no clear instruction regarding check out time, we arrived around 11:30pm instructed us check out time 2pm so the next morning i was confident that i still have time to chit chat with my friend only to find out the morning shift receptionist told me check out time was 12noon whaaaat?? . I dont want to left in hurry and travel back to khobar coz i have a 1 year old child with me. Bed was okay. Spacious yes. Bathroom was little bit congested. Please make some improvement.

Awesome and Good service

I stayed at Lilly Suites Hotel for one night on January 13th, 2021. I booked a two bedroom apartment through booking.com and the total for one night was 452, plus 100 SAR for added breakfast. Upon arrival and after paying, I asked when were the breakfast timings are and that's when I was told there's no breakfast. Had I not asked, I would've probably been charged that extra 100 with no breakfast provided. Breakfast was crucial for me and I was supposed to be informed so I can make a reservation somewhere else. This option should be removed from booking.com if it is no longer available. Once at the room, I was extremely disappointed at the state it was in. The carpet was filthy and so were some pieces of furniture. The fridge was not working and same goes for the stove. The water supply at the apartment was poor and it was cut at 10AM when we were supposed to check-out at 1PM. The general state of the apartment and its facilities was below expectations for the price I was paying.

Worst experience staying here, firstly started with the receptionist who carries a worst behavior to talk guest, zero etiquette. AC is centralized extremely poor quality seems from old ages. Washroom sitting arrangement is very congested with decor it cosumes the sitting area of commod. No curtain in Shower ? area, shower itself is a whole misery only one mode there is a button to change but seems very old no one bothered to change it. Even if it's 100 riyals per night will never stay here again.