Elaf Ajyad Hotel Makkah

My recent experience at this hotel was disappointing, as it significantly deviated from what was advertised. Here are the main issues I encountered: 1. **Misleading Star Rating**: The hotel is marketed as a 4-star establishment, but it lacks the expected amenities and service quality of this rating. 2. **Distance from Haram and Steep Hill**: The hotel is not as close to Haram as advertised. It's situated on a steep hill, which makes the walk challenging. The shortest route is a 15-minute walk to the Haram gate. 3. **Golf Cart Service Issue**: While the hotel provides a golf cart service for navigating the steep hill, it inconveniently takes you away from Haram, which is counterproductive for guests intending to visit Haram. 4. **Aging Infrastructure**: The hotel's facilities are outdated and in urgent need of renovation. 5. **Small Bathrooms**: The bathrooms are uncomfortably small and lack bathtubs, which is a notable drawback. 6. **No Breakfast**: The absence of breakfast service is a considerable inconvenience for travelers. 7. **Incompatible Power Outlets**: For those traveling from the USA, be aware that your plugs will not work, and the hotel does not offer converters. 8. **Noise Levels**: The rooms are highly susceptible to noise from traffic and horns, making for a disturbed stay. In summary, this hotel requires significant renovation to bring it up to its advertised standards. Currently, I cannot recommend it for a comfortable or convenient stay.

This hotel is sucks front desk staff and reservations staff rude no help att all rooms are dirty stinks and hahaha free breakfast u can buy from the streets much cheaper u can buy and if u request to change a room to upgrade simple excuse is no room available. Management is rude manager name Issac rude unprofessional all the staff is unprofessional I wouldn't recommend to anyone disgusting place

Worst hotel Very poor customer service No one in the reception will respond If you think it is very close to haram, you are mistaken. It is up the hill even young people cannot reach the hotel. They claim that there is a club cart available to pick and drop but it is hardly available If you are planning to go with your family I strongly do not recommend Also the rooms are very old ,they have reopened recently, it was closed for more than 3 to 4 years. Only the good about it is the food which is ok and you have to pay 50 SR. Lastly even the staff working over there would talk bad about the hotel and it is not worth half star also.

The hotel's reception is very worst. People are left standing for more than 2 hours to get checkin. When asked the receptionist tells go and complain to anyone. We work like this only.

Whatever you do, please stay away from this hotel. Worst customer service I’ve ever seen, the front desk attendants made us wait 2 hours in the lobby for our room but seemed to keep laughing and having jokes whenever no one was complaining to them as if they didn’t care at all. When we finally got the keys to our room and headed up there, the room was completely dirty as if the previous guests had literally just left and no housekeeping had cleaned the area yet. There was trash all over the room, beds unkept, messy bathroom. And I haven’t even mentioned the stench throughout the entire hotel. They give a bad name to the Elaf brand. AVOID AT ALL COSTS