Elaf Ajyad Hotel Makkah

Close to the haram but not a 4 star hotel! Receptionists were really nice and friendly. They let us check in early 👍🏻 Room service is garbage, you ask them to bring something at 1pm and they don’t bring it ever and when you complain at the reception they say room service closes at 6pm and you should have said something sooner. The rooms are old and everything is falling apart. They don’t keep up with renovations and it shows. Bathrooms are smelly, drains are clogged, it takes forever for the water to go down when you use the sink. The carpets are stained and you feel gross just being in the room. The best part about it is the location for sure. Haven’t tried the food here so can’t say much on it. They have golf carts to take you down the slope/mountain but not when you’re coming back from haram, which is when it’s needed most. You usually have to wait for them to come down with other passengers or just walk all the way up. And sometimes they are not even willing to come down. For the price, I think you can get better around the area.

Although The hotel was close to haram but it was on a slope! When we booked the hotel, they showed they had golf carts to transport us up & down the slope but when we were there not even for a single day did we get it as it was out of service. House cleaning came only 1 day that also when we had to request so many times. There was cockroach in the room, bathroom was extremely small, smelly. Absolute waste of money. We were given a room in tower 1. You can get better hotels nearby for this price.

My family experience at Elaf Ajyad hotel in Makkah left much to be desired. Firstly, the accessibility to the hotel is quite challenging, especially for the elderly or those in need of special care. The steep and difficult road to the hotel can be particularly taxing, especially after performing Umrah. While the hotel does offer a free buggy service, it's not consistently available. The rooms themselves are quite basic, and it's clear that the hotel lacks regular maintenance. We encountered a significant issue with our room door lock, which took over an hour to resolve, requiring a specialized mechanic to intervene. The bathrooms in the hotel are also disappointingly small and emit unpleasant odors. I would strongly advise against choosing this hotel for families with young children or elderly individuals. In summary, my experience at Elaf Ajyad hotel was marred by accessibility challenges, basic rooms, maintenance issues, and subpar bathroom conditions. It's not a suitable choice for families with young children or elderly guests.

Bad experience

Receptionist have no service skills, a little smile ? from them could do good for both. Booked two rooms, got one on the 8th floor and the other on the 16th, told them in advance to give both on the same floor. So frustrating when you have family to organise, especially the lifts situation. These hotels have so many customers throughout the year, that they don't care if leave happy or sad.