Emaar Grand Hotel Makkah (Formerly Dar Al Eiman Grand Hotel)

Location wise. Thae Hotel is good But services specially restaurant is the worst I ever had in my life. Food is always bland no taste. Careless staff. Rooms are old no repair work have been done for a long time . And so many other problems.

1. The room is nice and the A/C is excellent. I booked this hotel one month ago. However, when I entered my hotel room, the plumber was working in the washroom. 2. The entire washroom had a pool of water while we were trying to shower as water is flowing from the shower area to the washroom that is really disgusting. 3. A good number of shower tiles fell off that was very odd looking that makes it very uncomfortable to use, and the shower door hinge is broken, which is a safety concern. 4. I talked verbally to the reception about this and nobody responded. Then I informed the next day in written format, No one cared about to hear and resolve our problem. The worst customer service that I have ever experienced in my life.

Best value for money as for it's location which is nearly 10 minutes walk from Haram. Mostly visited by Arab countries and the breakfast and food is suitable for arabs. Excellent room size and feel like 5 star hotel.

It was quite far from Haram, a good 15mins walk. Bathroom had mould and coffee area had sugar and dust all over. When we request to clean the room, everything was still there. Receptionist lady at the Restaurant upstairs on Thursday 23rd February 2023 during dinner time was so rude. She doesn’t have basic manners. I asked nicely if they can heat my kids food, instead of refusing nicely, she pointed me to the door in front of everyone. SO RUDE!

Terrible service and hotel management. Booked a 4 persons room, it was terrible as the beds were laid out in a very awkward position that left no other space in the hotel room, we barely had enough space to open our suitcases. The hotel management in general is poor, they don't clean the rooms properly. Everytime we ask for water bottles they either only give 2 or don't give any. We had a minor incident where we needed to check the CCTV footage for our floor, it took 3 days for us to finally get somewhere with this. Hotel manager is rude and walked off as we were speaking to him. The reception staff again is incompetent and does not seem to care about anything. The switches are really strange as the sockets are connected to the lights in the room, everytime u want to charge your phone etc u have to keep the light on which is really really strange. The only thing that was decent was the food. Breakfast and dinner items are always fresh and they change the dishes they make quite often . The tables are cleaned frequently and food gets replenished every time it finishes.