Emaar Grand Hotel Makkah (Formerly Dar Al Eiman Grand Hotel)

It’s great hotel near of haram And thy have a nice welcome from front office team Shqirat

We were here in Ramadan, so had got Sahoor added to our package. This was the best part of our stay at this hotel. As we had chooses of continental dishes to choose from.The Haram felt quite away, as it was in the middle of April the heat was intense 42 Celsius most afternoon. And to walk to the the Haraam at Zohor time was so difficult.

New name is “EMAAR GRAND” ايمار گريند Management has been changed and hotel is in good condition A very large hotel comprising of 20 floors with more than 640 rooms. Rooms are clean, spacious and in better condition. Breakfast buffet is average. Overall good experience as a 4 star hotel. A bit far from haram/ masjid al haram. Almost 800-900 meters. Plus point is the availability of almost everything on the block.

Hi we’re would you like me to start unfortunately the room service staff are no we’re to be found. & when you find them it’s a game of hide & seek. Then when you go complain to manager they say no speak English & say ok by. We asked for are room to be cleaned & was told that we only change one bed as we have no bedding. How can that be for a hotel this big.3 years ago this hotel was brilliant & after Covid19 it’s gone down hill. Now let’s start food. Oh my days Imodium was very helpful as the buffet was cold & the food unfortunately was below standard. The banana ? was rock sold & not edible. I will not stay in this hotel ever again. The owners need to fix up the staff as the work force do t care about the customers. Who pay they wages. & the one time I asked them to clean the toilet they did not replace the loo paper the tissue paper & left the floor wet. We asked for a extra mug & still waiting the place is not a good place to stay at.

Stayed before was a better then.. only 1 socket in room worked noisy next door aircon..being from the uk its more holiday inn then anything more ... does not bother me but may be helful to someone out there...