Voco Makkah

Out visit was first day of Ramadan, We reached at our check in time and we had to wait more than 40 mins just to reach the Receptionist’s counter because of the crowds and the other guests which it was the wrong building. This was the only thing bad about our stay in the hotel. Also You need to know which building from the hotel you’re checking in as you will find there 7 buildings with different receptions. other than the check in experience everything was very comfy, clean, and the staff were helpful. The hotel was very nice stay.

Stayed there, a bit far but manageable by taxi, we lost our baby stroller due to one of their staff but the way they kept in touch and sent money to compensate shows their exceptional commitment to their guests. The guy named Anas was so helpful. 5 star to their customer service.

Rooms and service were good. breakfast in Tower 4 was amazing. This is a great budget 5-star hotel. The only issue is the distance from the Haram, but the shuttle service is very efficient.

Almost a Five-star hotel but it has extremely reasonable rates as compared to an original Five star. Amazing hotel building and room ambiance. Lavish bathroom and toilets. It's just one funny incident, the bell boy forgot my dates box at the main hotel entrance and brought all my luggage to the room and said that's all were there. I told him there was one more of my dates box. Firstly, he denied and then he left saying that he’ll go and check but never came back. 🤣 Then I went all the way from tower 5 to the main hotel lobby entrance to check, and my dates box worth SAR500 was still lying there. 😆 So I picked it up and brought it to the room myself. Best hotel guaranteed but service could be more improved by elucidating staff.

Definitely recommend the hotel to anyone travelling to makkah. The shuttle is very efficient, and you can always get it to the haram so the distance is not an issue at all. The fully equipped rooms are very comfortable, modern, and neat. It is a value for money being a 5-star hotel and pricing on a budget. Enough of cupboard space in the rooms as well. Negatives: The showers are an injustice to the room. There is no pressure at all from the shower head, and you get only a tiny trickle of water from it. The minibar is only just a chiller. Do not put food or milk in here. It will go bad. It is just for fruit and water. Your items do not get cold. The rooms are not soundproof. You hear a occasional sounds from the hall and common areas or if someone else shuts their room door The phone calls for room service, dining, and reception are rarely answered, and if it is, you'd have to wait at least a minute before someone picks up.