Raffles Makkah Palace

I booked the room in raffles through booking and due to illness we couldnt make it and we couldnt cancel the booking on time, so we asked booking to try to get an exception to cancel the penalty amount but raffles rejected. They really dont care about anything but money. I had the same issue last year with a hotel in london and they where very supportive and they are a 5star hotel and the amount was way more then this, but the one in saudi they dont care. i am really disappointed from them. I dont recommend them.

We’re in the imperial suite and I couldn’t ask for more. We’ve been welcomed so gracefully and respectfully. My kids are all asking me when we’ll be coming back. Vaseem was a big help. He surprised the kids with sweets and zam zam water. They couldn’t have been happier. He also helped us with anything we wanted fast and reliably. A huge thank you to all the people who helped make this trip memorable. We will definitely be back.

My #1 choice in Makkah, the hotel is just perfect. The rooms are very cozy and clean, the services are great, and the staff are very welcoming. I loved the breakfast, there were variety of selections and options, the cafe was also amazing. Worths the price and everything and I would definitely recommend it to anyone! Special thanks to Ahmad Alotaibi, we appreciate his kindness.

The most feature they have is being so close to AlHaram Bathroom is good, they have special place for ablution which is very nice The staff in the reception was nice The complementary fruits was good ❌❌❌❌❌ ❌❌❌❌❌❌❌❌ ONE HUGE THING I CANNOT BELIEVE THEY DID The hair drier is from Switzerland so it has the cross sign on it as the flag !!!!!! THIS IS MAKKAH YOU CAN’T MAKE THIS KIND OF MISTAKES ❌❌❌❌❌❌❌❌❌❌❌❌❌❌ i didn’t like the morning buffet , some food wasn’t even fresh The room i booked supposed to be partial view of Al Kaaba but they don’t tell you it’s being blocked by Almanara !! Only one car is allowed for free parking for each room, they charged us 250 SR per night for the other car saying even if you booked the most very expensive room they have , they still gonna charge the same price for the second car !!!!!! I had to ask for an extra blanket which supposed to be in the closet already We literally spend more than 2 hours trying to find the hotel entrance!! They need to allocate a special place for child care, i mean this is 2023 and families still struggle with this point Alharam is the most important place on earth for all Muslims and you got the chance to build a hotel next to it and yet you’re missing some of the most important facilities !! Why would I need a spa next to Alharam ? I need a private time so I can put my child in a safe place and go pray without disturbing. And why would i need two televisions inside the room ?? People need one thing in this place (to pray and worship Allah) not looking for a luxury lifestyle Give people what they need without using their needs For example We need borrowed umbrellas, disposable praying mat , dua’a painting on the wall or in notebooks etc Housekeeping is fine they are fast BUT you need to call and ask them to clean up the room they won’t come if you didn’t this hotel might be the best in the area but not the best in general

The service of this hotel is very good and excellent. The atmosphere of the room is very comfortable. The location is near with Haram and easy for us to go there. The foods provided also suits the taste of Malaysians. The hotel staff is also nice. While at the restaurant, the restaurant staff like Mr Anshad, Mr Adel, Ms Rana, Mr Ashraf and others have provided excellent service. Thanks also to Mr. Tariq who was very helpful to Tabung Haji Travel. You and your team services is very good. Our group members also shared same experiences. They really enjoy!