Dorrar Aleiman Royal Hotel (Dar Al Eiman Royal Hotel)

They are perfect in every aspect But I had an issue with a worker called (Anwar) being disrespectful and unhelpful although I provided information to check in. And it was right away solved by a very respectful duty manager Fares and his Colleague Hassan However I would go for them again to be honest! 👍🏽 Calm place and clean and the best thing is they are very close to Alharam and they have a mall access in the Hotel! 👍🏽

I wonder who rates these hotels Impossible that this hotel is a five star hotel!! I’m currently almost at the end of my 5 night stay Location is excellent Reception is very clean Water pressure is great Rooms are spacious Other than that everything is disappointing for a five star hotel. Service is terrible , in every department. They seem not to care about making you comfortable (unfriendly and unhelpful)because they get their clients anyway because of their prime location . Breakfast is that of a 2 star hotel , not one day did we have fresh bread or pastries , very small variety. I actually requested if it would be possible to cancel my breakfast for the last 3 days after seeing it’s not getting better - they said they’ll try and sort it out and contact me , and they didn’t -after following up 3 times. I then spoke to the manager , he says it’s not possible ,after I already missed my breakfast and they wasted my time for so long . The room doesn’t feel clean and comfortable . I booked a double bed in the main room they gave me two single beds with different heights , after complaining they put a blanket under to lift the height 😂 Room had a foul smell Bar fridge wasn’t working The bathroom is really outdated Mattress ,linen , amenities/soaps etc and towels are of a 2 star hotel No teacups in the room Cleaners don’t clean nicely at all They haven’t cleaned the bathroom even once during my stay . When I asked for more waters Because we are 4 in the room He said no Only 3 adults ,they’ll charge for more water You can be the judge from the few photos This was after the bed was made by room service!! Stale parathas I even have more complaints which I don’t feel like typing further Because judging from the other comments , they don’t care to take corrective action

Rooms were spacious and had comfy beds but we had no view and lack of window meant lack of fresh air. Service was good in terms of housekeeping. Staff were friendly and quick to accommodate our needs. Breakfast service was excellent with a wide variety of foods. Location was excellent and exiting the hotel was easy leading to the Safwah towers shopping centre (Inc the food court) then directly out into the court yard of the Kaabah.

The hotel rooms are very comfortable and spacious. The lifts are numerous and spacious so you don't have to wait long. Very strategic location right in front of the Grand Mosque, downstairs there are lots of shops so you don't need to walk far to look for what you need. unfortunately the food is not very tasty

Excellent Staff. Excellent service. They allowed early check in as my mum was disabled and very tired. Breakfast was amazing. Excellent clean spacious rooms with nice views. Very close to Maajid Al Haram. I will return again to this hotel. 5*****