Revisión de Google
I am a Platinum member of Accor. During a business trip, We were staying in Novotel Dammam Business Park for a few days. For a meeting in Al Khobar, we booked Mercure Al Khobar to be near the meeting area and canceled our stay in Novotel. I booked a room for 2 male adults with 2 single beds. Upon arrival, the receptionist did not greet and just asked for ID. The customer service at reception was unprofessional. As a Platinum member, we were not provided with member benefits. Key cards were given in hand without key card holders. The allocated room was a room with a double bed only, and there was only one towel, one blanket, one toothbrush, one cup, etc... in the room. There was no personalization or a greeting card or welcome gift / basket available in the room for Platinum members. We felt we were in a local non-branded hotel and not in A Mercure Hotel. The furniture was old. The chair was broken. Requested for a room with 2 beds, but reception refused it. Requested to provide amenities for 2nd guest in the evening, and we were told that it would be provided, but when we returned back in the night, no amenities were provided. Requested the reception again to at least provide a blanket for the 2nd guest. When the housekeeping employee visited our room in the night, we requested him to provide amenities, and he provided them. My colleague slept on the sofa because he do not share the bed with others, the sofa was not a convertable sofa bed, and he had pain in his neck and back when he woke up. Upon complaining to reception, they do not care. The hotel needs to improve its customer service and treatment with loyal members. I regret I canceled my extended stay in Novotel and booked Mercure.