مراجعة جوجل
One of the worst experiences I had In Mecca. I chose this hotel despite its far location from the Haram. However, I was expecting a Four Points typical high class experience, cleanliness, and service.
I had kids with me and I came late at night to be given a room in the smoking floor without even telling me that. I get to the room and it was the wrong bed setup and it had a very very bad smell.
I kept requesting a baby crib for three days, and they keep telling me it will be at your room in 5 mins but they never showed up. After three days they brought me a crib that was torn and dirty.
They never pick up the phone when you call them from the room.
Their internet service DOESN’T work no matter what they say. Only if you are sitting in the reception then you get a bit of it.
Gala was the only employee that was prompt and she understood what I needed. She helped with adding a bed and other stuff quickly.
I wouldn’t recommend this hotel to anyone unless if you can deal with a one star hotel and services.