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Pullman Zamzam Hotel was probably my worst hotel experiment ever, I would give it zero stars if I could but I'm thankful that I had a bed to sleep in and food to eat. The main problems so far are the following: a slow receptionist, terrible room, confusing elevators and bad customer service at the breakfast buffet.
The receptionist when we walked in was often distracted and was perplexingly slow. He took an unusual amount of time staring at our papers (though I am not exactly sure he was looking at ours). He also turned away from us to fully help another customer check-in in the middle of us checking in.
When we got to our room, however, was when the real horrors began to unfold. Our room stank of heavy body oder that clung to the fabric relentlessly no matter how many deodorizers we used, the smell was in the bedsheets and somehow even the wooden tables and chairs. It is as if this room was never cleaned or wiped down. Moreover, while we were promised a view that framed the Haram what we actually were facing was the construction of it, so it's fair to say we kept our blinds closed. It was also a struggle to find places to charge our phones without some sort of powder adapter. The bedside table as well had sticky handles. The bathroom, however, was the real war zone. Dust covered each and every surface, there was a small hole in the ceiling that was both unsafe and provided peeping toms the chance to abuse it if they ever found it, and there were black dots on the shower curtains that resembled mold. The soaps felt oddly coarse and unpleasant and they did not foam, room service was not as frequent as we would have hoped either. Not to mention the room felt like time stopped somewhere in the 1970's and not in the pleasant way.
Another complaint we have is that the hallways smell of "old grandma", I cannot find a more accurate description unfortunately.
There is also the matter of the elevators. They are confusing. There are two sections at the reception that split the first chunk of floors and the second. There are also three types of elevators, ones that take you to the shops, ones that take you to your breakfast and mosques and ones that take you somewhere else. Its confusing and specially for the elderly, I wish there were at least signs or maps explaining which elevators where for what. Mostly what I've gathered was due to trial and error and guessing.
Lastly the Yasmin and Zahra breakfast buffets were the home of the rudest staff I have encountered. I can't tell if they are simply incompetent or astoundingly rude. At one point, I laid there at the table and stared in pure shock as the staff member who my elderly mother (who was not at the table) was calling out to for help as she was putting food on her plate looked back at her then went back to facing forward and walked away at a quicker pace than she could match. When cleaning the tables this staff almost made it a point to create more noise by clanging and banging each utensil and plate. It was honestly a headache-inducing and embarrassing experience. This was not worth paying for breakfast as the food was mediocre and underwhelming at best.
We havent checked out yet but we do not plan on ever coming back or setting foot in this hotel. Personally I would have left earlier but we already paid for the room.
*edit: im currently trying to post the pictures but its proving to be a bit challenging due to WiFi. Which, another thing, why is it that we can't really log into the WiFi??
