Sofitel Shahd al Madinah

The bedroom was nice but the bathroom looked very unhygienic and floor seemed uncleaned and old, not upto 4 star standard at all. On day 2 bathrobes were taken away and never replenished back into rooms. On day 3 all of us siblings were checked out by you accidentally for all of our rooms so we couldn't go to pray at the mosque. We all had to GP back down to reception to reactivate our cards around asr time which we missed. The AC did not work to the temp set and was always defsult to 19 degrees. Service could have been better at this hotel.

Our travel company had booked 2 adults and 2 child when in fact we were 3 adults and a child. A kind gentleman named Mohammed swiftly sorted the check in process and upgraded our room to accommodate for the number of adults. The service was brilliant, breakfast was delicious, housekeeping was frequent, rooms were lovely. Thank you for making our visit enjoyable.

This hotel used to be excellent but this time the stay was disaster. Beside reception where hotel has most educated and decent staff, the entire service and stay was disaster. I even complained 4 times on email and on phone yet there was no response till 4 days after my checkout. So simply shows pathetic state of affairs. I have mentioned same on different review sites and this all after we were staying in PRESIDENT SUITE Firstly House keeping was worst ever. They kept forgetting things and even to a level where on first day i made 5 calls for small things. Even the female on phone ( when dial 0) was so rude then when i called again she literally hung up on me. I called back and asked for manager and without replying she just transferred me to some other operator. I bet she hated her job. Room Service was pathetic. only limited experience but everytime for same dish they have different food. When asked them, they said we serve what we have in stock. Ordered 4 plates and 2 came and when asked waiter , His exact words were ITS NOT MY PROBLEM if they send less plates. Anyway many other occasions but would never stay here again and move back to Hilton as they are much better with services.

The location was perfect with everything that you need around you. Big room and comfortable bed.Very good breakfast, very good and helpful staff all around. Always ready to help nothing is too much. Housekeeping staff bablu and cleaning staff good. Ahmed on reception was helpful when we arrived. My only thing is I wanted to be in a much higher room like above level 10 but they didn’t give me. Just for the view.

I recently stayed at Sofitel and had an absolutely fantastic experience! The staff was incredibly welcoming and helpful, the rooms were impeccably clean, and the dining options were top-notch. I highly recommend this hotel for anyone looking for a memorable stay. Thank you to the entire team for making my visit exceptional! I would like to express my gratitude to Mr. Hamza at the reception and the waiters in the dining area, they were incredibly kind, attentive, and professional throughout our stay. Their exceptional service made me feel welcome and well taken care of. Thank you for the wonderful hospitality!