Frontel Al Harithia Hotel

The worst possible stay. That too for such a hefty amount. I booked 3 rooms for 4 nights. The room looked like it was from the 80’s. They didn’t provide us with toothbrushes. When I asked for extra water they gave it to us only after 2 hrs. I asked them for a checkout the next morning and it took them 5 hours to make it happen. Also no one answers the phone. Had to wait in line at the reception for every single thing even though it was off season.

We stayed here in madinah for 6 nights. It took them 2 hours to check us in. The rooms were not ready despite arriving after 2pm. The staff on the check in desk were so rude and arrogant, the attitude was disgusting yet we paid to stay at their hotel. The rooms were hardly cleaned, we had to call for them to clean and even then all they did was change the bedding and empty bins. It was not cleaned the way it should have. There was dust everywhere, on the curtains. The carpet was filthy, i had to make sure my 10 month old baby was not put on the floor. The shower and sink drain was disgusting, it had dark brown marks around it like it hadnt been cleaned in forever. Never again would i stay here. This hotel is not a 5 star its false advertised , it is a 2 star. We stayed in a 5 star in Makkah and we were provided with up to tooth brushes

This hotel is VERY BAD. Very DIRTY room. Very Dim lights in the hallway. TV doesn't work. Sink was clogged prior to even using. Dirty room and bedsheets. When you call reception/front desk they don't even answer. You don't hear the ADHAN in the room. Made us wait hours before checking in, and said they didn't have any rooms available so we had to wait for hours, and we had booked a week prior. I don't recommend this hotel at all!!!!!! Please rethink before booking here. Don't waste your money, because you will regret it.