Anwar Al Madinah Movenpick Hotel

We stayed in the executive suite, it is very comfortable and large but the furniture is too old and used by a lot of people so it was not as we expected for a 5 stars hotel. The carpet is very old, dirty, and make sounds while walking. The bathrooms are very old. Overall, the hotel rooms need a new and fresh furniture. The service is good, our suite has a very nice view, the breakfast is good, and the location is great. In general, the hotel is not bad compared to the other hotels in the city.

I don't understand how this is rated as a 5-star hotel! Seriously it's more like a 2 or 3 star! The room stunk of a mold/sewage smell coming from the bathroom. The bathroom fan was on when we first walked in so they already knew about it. I complained to the front desk and they did nothing. Shower walls are covered in mold. Rooms are small, old, with stains on the walls and furniture. And there were bugs! On the walls, on the bed, everywhere! I was so glad to check out and will never again stay there. And all the 5 star reviews seem very shady. Just look at the wording and how each recent review is about an hour apart. Definitely coordinating by the hotel to skew reviews. I would recommend travelers stay at a U.S. brand hotel for real 5 star experience.

I know this review will not affect your occupancy rate in the slightest as your hotel has an ideal location. But I'm writing in hopes that at the very least there will be some effort on improving your services to the 5 star International standard that it should be. My wife and I stayed at your hotel for a pilgrimage. As I assume most of your guests do. So we we're only fully in the room late at night. On the day of our check-in, there was an orange stain on my bed sheet. But as I was too tired, I just slept in it. The next day I rang receptionist to inform them about the stain and asked the sheets to be changed because of the stain and your receptionist said they would change everything. When we came back to the room, the stained sheets was not changed. The day after before leaving the room I called again to make sure it was changed and again the receptionist assured me that it would be. It wasn't. Until the day I had to check out, my sheets were never changed. Even though every morning I called and asked for them to be changed. I took photos of the bed sheets for every night I spent there. Utterly disappointing

Great Location, clean rooms, a bit on the smaller size for 4 adults sharing a quad room. But if it's something you prefer, there is a little kitchenette. The breakfast was absolutely lovely with a very large variety to choose from, we thoroughly enjoyed it. The views from the restaurant were a major addition to the experience. Sorry for lack of pictures of anything else but the views.

A great place to stay. Super professional and helpful staff. We opted for the breakfast buffet and it was amazing at Zahra restaurant. The staff was very welcoming and friendly. They serve different dishes everyday and the food is so good. I'd stay here again.