The Wellem

Overall, we found the hotel underwhelming and our stay disappointing. This is not a 5-star hotel and shouldn't be categorised as one. There was nothing luxurious about it. There wasn't any step-free access for guests arriving with luggage and no on to meet us outside the entrance or to assist us with our bags at the steps outside the hotel. The reception is awkwardly placed at the back of the hotel. The rooms are very big, which is a perk, I guess, but the space hasn't been used well. It feels cold and vacant. The decor is old fashioned and makes the rooms look cheap. The couches were stained, the twin beds were small (single beds). After complaining about the stains and showing photos we were offered an apology from a friendly member of staff at the reception and complimentary drink at the bar, as our room equivalent wasn't available. There's no room service after 10pm. Breakfast was ok, but portions were small, and service was slow. One waitress we tried to request drinks from actually shouted from across the room as if expecting us to shout our order back, which was both rude and bizarre. One highlight was the cocktail at the bar on the ground floor which serves a fabulous apple strudel cocktail. If you're staying for a while you'll enjoy the benefits of having a washing machine, and small fitted kitchen. It's also located very centrally. There are restaurants and bars nearby.

-1 star for the room. Big and curious looking stains on the couch and carpet. Our room faced an alley with a couple of bars in it, so there was noise well into the night since the soundproofing wasn't all that. -1 star for housekeeping, the room hadn't even serviced at 3pm. We had to call reception for additional towels. 0 stars for breakfast, the first morning it was super chaotic. No one to greet us at the entrance, no one who came to ask if we would like coffee, tea or some eggs and several buffet items weren't replenished. The second morning it was 100% different though, mostly because it wasn't too busy then. 5 stars for the location and friendliness of the staff. Even though reception initially tried to charge us for parking since the 'parking for free package' we booked wasn't in their system (-0.5 stars). All in all 2.5 stars but I'll round it up to 3, since the location is perfect for visiting the centre and all its attractions. The price/quality ratio isn't quite up to par though, for a 5 star hotel with 5 star room prices I think you can expect better than this. Not exactly sure if I'll visit again.

One of the best hotels all over Germany in terms of facilities and design. Considering the pricing of the hotel breakfast is quite disappointing.

Excellent hotel. Very nice spacious rooms Great service. Great location, near restaurants, bars, galleries etc. Like the live jazz in the evenings at the bar. The steak restaurant is pretty good, and not expensive. Breakfast is a bit basic though.

Extremely friendly staff. Thank you Rafael for all your tips about the city. Wonderful location and extremely comfortable and spacious room. Düsseldorf has exceeded our expectations. Wonderful scape from The Netherlands